The TOTP method enables you to authenticate using the time-based-one-time password. TOTP is generated on the hardware token or the mobile app, such as NetIQ Advanced Authentication app or Google Authenticator app. The TOTP is valid for a short duration. This method uses a predefined period. The default value is 30 seconds.
To authenticate using the TOTP method, perform the following steps:
Specify the TOTP from your hardware or software token.
Click Next.
If the OTP on the token matches with the server generated OTP, the TOTP authentication is successful.
The following table describes the possible error message along with the workaround for the TOTP authentication.
Table 3-12 TOTP authenticator - error messages
|
Error |
Possible Cause and Workaround |
|---|---|
|
Incorrect OTP password |
The OTP you have provided is incorrect or the server time is not in sync. Specify a valid OTP and try to authenticate again. |
|
<Your user name> has no authenticator for TOTP |
You have not enrolled for TOTP method. You must enroll the authenticator in the Self-Service portal or contact your helpdesk administrator. |