3.13 Smartphone

The Smartphone method facilitates you to enroll and authenticate using the smartphone app. When you initiate the authentication, a push notification is sent to the app. You can accept the request and get authenticated.

To authenticate with the Smartphone method, perform the following steps:

When you select the Smartphone method from the Chains list, a message Accept on smartphone or enter the one-time password is displayed on your computer.

  1. Open the Advanced Authentication smartphone app.

    A push notification is sent to your smartphone.

  2. Tap Accept.

    If the smartphone matches with the enrolled smartphone, the authentication is successful.

To authenticate with the Smartphone method using the offline authentication, perform the following steps:

  1. Open the Advanced Authentication smartphone app.

  2. Click Enrolled Authenticators in the menu of the smartphone app.

  3. Specify the OTP from the smartphone app in Password.

  4. Click Next.

    If the OTP on the smartphone app matches with server generated OTP, the authentication is successful.

The following table describes the possible error messages along with the workaround for the Smartphone authentication.

Table 3-10 Smartphone authenticator - error messages

Error

Possible Cause and Workaround

Auth rejected

The authentication request is declined in the smartphone app. Initiate the authentication and accept the request to authenticate again.

Wrong TOTP password

Specified OTP for the offline authentication is incorrect or the time on your smartphone is not synchronized. Specify the valid OTP and try authenticating again.

TOTP login is disabled

If the administrator has disabled TOTP login or when the geo-fencing is enabled. Contact your administrator for further assistance.

<Your user name> has no authenticator for smartphone

You have not enrolled for Smartphone method. Enroll the authenticator on the Self-Service portal or contact your helpdesk administrator.