2.12 Smartphone

The Smartphone method facilitates you to enroll and authenticate using the smartphone app. When you initiate the authentication, a push notification is sent to the app. You can accept the request and get authenticated.

Pre-requisite:

To enroll the Smartphone authenticator, you must install the NetIQ Auth application on your smartphone.

For more information about downloading and installing the smartphone app, see Installing the Smartphone Application.

2.12.1 Enrolling the Smartphone Authenticator

During the enrollment, you must scan a QR code that creates an authenticator on your mobile app. When you initiate the authentication, a push notification is sent to the app. You can accept the request and get authenticated.

To enroll the Smartphone method, perform the following steps:

  1. Click the Smartphone icon in Add Authenticator.

  2. (Optional) Specify a comment related to the Smartphone authenticator.

  3. (Optional) Select the required category from Category.

  4. Click Save.

    A QR code is displayed.

  5. Scan the QR code with the Advanced Authentication smartphone app. To do this, perform the following steps:

    1. Open the Advanced Authentication smartphone app.

    2. Specify a PIN if applicable.

    3. Click the + (plus) icon in the Enrolled Authenticators screen.

    4. The camera of your smartphone is launched.

    5. Scan the QR code with the camera.

      A message Authenticator "Smartphone" added is displayed.

    6. Specify your user name and an optional comment in the app.

    7. Tap Save.

      The smartphone authenticator is created.

If you do not enroll the Smartphone authenticator within few minutes, an error message Enroll failed: Enroll timeout is displayed. Refresh the browser and try to enroll again.

HINT:If you are not able to scan the QR code with the Advanced Authentication app, try to do the following:

  1. Zoom the page to 125-150% and scan the zoomed QR code.

  2. Ensure that nothing overlaps the QR code (mouse cursor, text).

2.12.2 Testing the Smartphone Authenticator

  1. Click the Smartphone icon in Enrolled Authenticators.

  2. Click Test.

  3. Open the Advanced Authentication smartphone app.

    A push notification is sent to your smartphone.

  4. Tap Accept to accept the authentication request.

    A message Authenticator "Smartphone" passed the test is displayed.

    If you tap Reject, the authentication is declined and a message Auth rejected is displayed.

    If you ignore the authentication request, after few minutes a message Auth confirmation timeout is displayed.