The Fingerprint authentication method enables you to authenticate using your fingerprint. The fingerprint scanner captures the fingerprint. When you try to authenticate on any device, the recorded fingerprint is compared with the actual fingerprint. If the fingerprints are identical, you are authenticated successfully.
NOTE:To use the Fingerprint method for authentication, you must install the Advanced Authentication Device Service. For more information on Device Service, see the Advanced Authentication - Device Service guide.
To authenticate using the Fingerprint method, perform the following steps:
Ensure that a fingerprint reader is connected to the computer.
Place your finger on the reader when using a touch sensor or swipe your finger when using a swipe sensor.
If the fingerprint matches with the enrolled fingerprint, the authentication is successful.
NOTE:Ensure to enroll the required fingers that are highlighted in the Add Fingerprint Authenticator page.
The following table describes the possible error message along with the workarounds for the Fingerprint authentication.
Table 3-5 Fingerprint authenticator - error messages
|
Error |
Possible Cause and Workaround |
|---|---|
|
Please connect a scanner |
The reader is not connected properly. Ensure that the reader is properly connected or try to connect it to a different USB slot. |
|
Mismatch |
If there is a mismatch in the fingerprints. Ensure that you are using the same fingerprint that was enrolled and try to authenticate again. |
|
<Your user name> has no authenticator for Fingerprint |
You have not enrolled for Fingerprint. You must enroll the authenticator in the Self-Service portal or contact your helpdesk administrator. |