The SMS OTP method facilitates you to generate a single-use password or OTP and send it to the registered mobile number for authentication. You can use this OTP to authenticate within a short time frame.
NOTE:The OTP period is set to 120 seconds by default. An administrator has the privilege to change the OTP period.
To perform authentication using the SMS OTP method, perform the following steps:
You will receive an SMS message with an OTP on your phone.
Specify the OTP from the SMS.
Click Next.
The following table describes the possible error messages along with the workaround for the SMS OTP authentication.
Table 4-10 SMS OTP authenticator - error messages
|
Error |
Possible Cause and Workaround |
|---|---|
|
Cannot send OTP. User does not have a cell phone |
Your phone number is not registered in the repository. Contact your system administrator to add your mobile phone number to the account properties. |
|
Login failed |
Either the OTP that you have specified is incorrect or you have specified the expired OTP. Try to authenticate again. |