1.0 Logging In to the Helpdesk Administration Portal

To log in to the Advanced Authentication Helpdesk Administration portal, perform the following steps:

  1. Open the URL in your browser and you will see the User name prompt.

  2. Specify your user name.

  3. If the administrator has configured the Google reCAPTCHA option in the server configurations, you will be asked to go through the reCAPTCHA to prove that you are a human and not a robot. A series of images are displayed based on a specific criteria and you must select the appropriate images.

  4. Click Next.

  5. Specify your password and click Next. If the provided information is correct you will get access to the Helpdesk Portal.

  6. Specify name of the user which you need to manage.

  7. If the administrator has configured the Google reCAPTCHA option in the server configurations, you will be asked to go through the reCAPTCHA to prove that you are a human and not a robot. A series of images are displayed based on a specific criteria and you must select the appropriate images.

  8. Click Next.

  9. Specify user credentials (if applicable) to get access for user management.

  10. You can change the language from the drop-down list on the upper right corner of the Advanced Authentication Helpdesk Administration portal main page.The supported languages are: Arabic, Canadian French, Chinese Simplified, Chinese Traditional, Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese (Brazilian), Russian, Spanish, Hebrew, and Swedish.

  11. Select one of the available methods to manage.