6.2 Authentication using Advanced Authentication Smartphone Authenticator Fails

Description:

Authentication using with Advanced Authentication Smartphone Authenticator fails.

Causes:

  1. There is no Internet connection on the Server with Smartphone authentication dispatcher.

  2. The authentication timeout.

Solution:

  1. You can login with OTP that is automatically generated by Advanced Authentication Smartphone Authenticator.

  2. Request the authentication again. Do not wait for push notification. Open the app manually and accept the authentication request.