The Voice authenticator initiates a phone call to your mobile number. The phone call asks you to enter your PIN. You need to specify the PIN during enrollment.
To enroll a Voice authenticator click the Voice icon.
Then follow the steps below:
Ensure that a valid phone number is set in the field The mobile number where a Voicecall is sent:.
You can specify an optional comment in Comment field.
Select the required category from the Category list.
Specify a PIN. By default it must contain at least 3 digits.
Click Save button. You will see a message Authenticator "Voice" added.
HINT:You may get the error Enroll failed: User has no phone number. Please contact administrators/helpdesk and register your phone. In this case contact your system administrator and ask to add your phone number for your account.
To test the authenticator follow the next steps:
Click the Voice icon in the Enrolled methods section.
Click Test button.
Take up the phone and listen to the answerphone.
Enter your PIN and tap hash sign (#).
You will see a message Authenticator "Voice" passed the test. If the provided PIN is invalid you will see a message Wrong PIN.
WARNING:You will not get notification about the PIN expiration. It's required to sign in to the Self-Service Portal and change the PIN each 42 days.