5.12 TOTP

To perform authentication by TOTP method follow the steps below:

  1. Enter TOTP from your hardware or software token.

  2. Click Login button.

If you get the error Authorization by OTP failed. The time-based password was wrong you are likely trying to use a wrong OTP.

If you get the error <Your user name> has no authenticator for TOTP, you need to go to the Self-Service Portal to enroll the authenticator or contact your security officer.