4.16 TOTP

To authenticate with the TOTP method, perform the following steps:

  1. Enter the TOTP from your hardware or software token.

  2. Click Next.

If you get the error Wrong answer you might be using a wrong OTP.

If you get the error <Your user name> has no authenticator for TOTP, you need to enroll the authenticator in the Self-Service Portal or contact your security officer.