To perform authentication by Smartphone method follow the steps below:
If your smartphone has an internet connection open the Advanced Authentication smartphone app and accept the authentication request.
If your smartphone doesn't have an internet connection click here in the text.
Open the Advanced Authentication smartphone app.
Enter the one-time password from the smartphone app to the Smartphone OTP field.
Click Login button.
If you get the error Authorization by smartphone failed. The password was wrong you have entered a wrong Smartphone OTP or rejected the authentication or authentication has been rejected by timeout.
If you get the error <Your user name> has no authenticator for smartphone, you need to go to the Self-Service Portal to enroll the authenticator or contact your security officer.