4.13 Smartphone

To authenticate with the Smartphone method, perform the following steps:

  1. If there is an internet connection in your smartphone, open the Advanced Authentication smartphone app and accept the authentication request.

  2. If there is no internet connection in your smartphone, then perform the following steps:

    1. Open the Advanced Authentication smartphone app.

    2. Enter the OTP from the smartphone app.

    3. Click Next.

An error Auth rejected is displayed if you decline the authentication request.An error Wrong TOTP password is displayed if you are using the offline authentication and entered a wrong TOTP password, or the time on your smartphone is not synchronized.

An error TOTP login is disabled is displayed if you are using the offline authentication and if geo-fencing is enabled. Contact the administrator for further assistance.

If an error <Your user name> has no authenticator for smartphone is displayed, then enroll the authenticator or contact the security administrator from the Self-Service portal.