5.6 HOTP

To perform authentication by HOTP method follow the steps below:

  1. Enter your HOTP manually to the OTP Password field or if you use a hardware USB token set focus to the field and click the token's button.

  2. Click Login button.

If you get the error Authorization by OTP failed. The counter-based password was wrong you are likely trying to use a wrong OTP.

If you get the error <Your user name> has no authenticator for HOTP, you need to go to the Self-Service Portal to enroll the authenticator or contact your security officer.