NOTE:To use the Fingerprint method for authentication, you must install the Advanced Authentication Device Service. For more information on Device Service, see the Advanced Authentication - Device Service guide.
To authenticate with the Fingerprint method, perform the following steps:
Ensure that a fingerprint reader is connected to the required device.
Place your finger on the reader when using a touch sensor or swipe your finger when using a swipe sensor.
While authenticating with the Fingerprint method, some error messages might be displayed:
If you get the error Please connect a scanner, ensure that the reader is properly connected. Try to connect it to a different USB slot.
If you get the error Mismatch, ensure that you are using the same fingerprint that was enrolled and try to authenticate again.
If you get the error <Your user name> has no authenticator for Fingerprint, you need to enroll the authenticator in the Self-Service Portal, or contact the security officer.