NOTE:To use the FIDO U2F method for authentication, you must install the Advanced Authentication Device Service. For more information on Device Service, see the Advanced Authentication - Device Service guide.
To authenticate with the FIDO U2F method, perform the following steps:
Ensure that the FIDO U2F token is connected to the workstation.
The message Please touch the flashing U2F device now is displayed.
If you see a blink, touch the token's button. If it does not blink, wait for few seconds. If it does not blink, then reconnect your token and repeat the steps.
NOTE: Administrator can configure an automatic session lock or log off on U2F events. When a user returns to his workstation, the user needs to insert the U2F device into the computer and unlock the workstation.
While authenticating with the FIDO U2F method, some error messages might be displayed:
If you get the error Wrong token. Try another one, the token is incorrect. Repeat with another token or re-enroll the authenticator in Self-Service Portal, or contact the security officer.
If you get the error Connect a token, check that the token is properly connected to the workstation.
If you get the error <Your user name> has no authenticator for U2F, you need to enroll the authenticator in the Self-Service Portal, or contact the security officer.