The Emergency Password is a temporary password which can be enrolled for the users who forgot smartphone or lost a card. Enrollment of the Emergency Password authenticator by users is forbidden intentionally by security reason.
To enroll an emergency password authenticator click the Emergency Password icon in the Helpdesk Portal. Then follow the steps below:
You may enter a comment in Comment field. It should be a text like lost a card.
Select the required category from the Category list.
Specify Password and enter its Confirmation in the appropriate fields.
Check the Start date (UTC) and End date (UTC) when the authenticator is valid. You may change the dates if applicable.
You may also change the Maximum logons value (if applicable).
To test the enrolled authenticator follow the steps below:
Click the Emergency Password icon in the Enrolled methods section.
Click Test button.
Enter the emergency password to the Password field.
Click Next. You will see a message Authenticator "Emergency Password" passed the test. If the provided authenticator is invalid you will see a message Wrong password.