3.11 Smartphone

To authenticate by using the Smartphone method, perform the following steps:

  1. If there is internet connection in your smartphone, open the Advanced Authentication smartphone app and accept the authentication request.

  2. If there is no internet connection in your smartphone, then perform the following steps:

    1. Open the Advanced Authentication smartphone app.

    2. Enter the one-time password from the smartphone app.

    3. Click Next.

You will get the error Auth rejected if you decline the authentication request.You will get the error Wrong TOTP password if you are using an offline authentication and entered a wrong TOTP password, or the time on your smartphone is not synchronized.

If you get the error <Your user name> has no authenticator for smartphone, you need to go to the Self-Service Portal to enroll the authenticator or contact the security officer.