4.5 FIDO U2F

NOTE:You must install the Advanced Authentication Device Service for the FIDO U2F authentication.

To authenticate by using the FIDO U2F method, perform the following steps:

  1. Ensure that the FIDO U2F token is connected to the workstation.

    The message Please touch the flashing U2F device now is displayed.

  2. If you see a blink, touch the token's button. If it does not blink, wait for 10-15 seconds. If it is still not blinking, then reconnect your token and repeat the steps.

If you get the error Wrong token. Try another one, the token is incorrect. Repeat with another token or re-enroll the authenticator in Self-Service Portal, or contact the security officer.

If you get the error Connect a token, check that the token is properly connected to the workstation.

If you get the error <Your user name> has no authenticator for U2F, you need to go to the Self-Service Portal to enroll the authenticator or contact the security officer.