The error message is displayed after upgrading the base operating system from SLES 11 SP4 to SLES 12 SP5 and before upgrading Access Manager Appliance using the sb_upgrade.sh script. The instance of error log present in rcnovell-apache2.out is because of the novell-apache2 service from the previous SLES11S4 Access Manager Appliance which tries to run on the upgraded SLES12SP5 operating system. After upgrading Access Manager Appliance if you run the sb_upgrade.sh script, this error no longer appears.
Check the status of the novell-apache2 service if you see the following error in /var/log/novell-apache2/rcnovell-apache2.out:
httpd: Syntax error on line 559 of /etc/opt/novell/apache2/conf/httpd.conf: Syntax error on line 15 of /etc/opt/novell/ag/ag_hook.conf: Cannot load /usr/lib64/liblog4cxx.so.10 into server: libdb-4.5.so: cannot open shared object file: No such file or directory
Use the service novell-apache2 status command to check the status.
If the status of the novell-apache2 service is active and httpd server processes are running, ignore this error.
If the status of the novell-apache2 service is down, check the liblog4cxx.so library for any missing dependency. Use the following commands:
~# export LD_LIBRARY_PATH="/opt/novell/ssllib:/opt/novell/openssl/lib"
~# ldd /usr/lib64/liblog4cxx.so.10