32.1.9 Unable to Log In to Administration Console

If you experience problems logging in to Administration Console, you might need to restart Tomcat.

  1. In a terminal window on the console machine, restart Tomcat:

    Linux: Enter the following command:

    /etc/init.d/novell-ac restart OR rcnovell-ac restart

    Windows: Enter the following commands:

    net stop Tomcat8

    net start Tomcat8

  2. If this does not solve the problem, check the log file:

    Linux: /opt/novell/nam/adminconsole/logs/catalina.out

    Windows Server: \Program Files\Novell\Tomcat\logs\stdout.log

  3. Check for the following error:

    Error Starting up core services.
Application manager is Shutting down the Device Manager suite.
Shutting down Device Manager suite.

  4. (Linux) If you see this error, check the status of eDirectory:

    1. Run the following command:

      SLES 11 or RHEL 6.x: /etc/init.d/ndsd status

      SLES 12 or later and RHEL 7 or later: ndsstat -r

    2. If the status command returns nothing, start eDirectory manually by running the following command:

      SLES 11 or RHEL 6.x: /etc/init.d/ndsd start

      SLES 12 or later and RHEL 7 or later: /opt/novell/eDirectory/bin/ndsmanage startall

    3. Restart Tomcat.

  5. (Windows) If you see this error, check the status of eDirectory:

    1. Enter the following command:

      net start "nds server0"

      If the service has been started, this command returns a message that the service has been started. If the service has been stopped, its starts eDirectory.

    2. Verify that the agent is running. Click Control Panel > Novell eDirectory Services, then verify that the Server box does not contain an agent closed message.

    3. If the agent is closed, run dsrepair.

    4. Restart Tomcat.