5.2 Upgrading the Base Operating System

To upgrade Access Manager Appliance, the following actions are mandatory:

  1. Upgrading the base operating system from SLES 11 SP4 to SLES 12 SP5.

  2. Running the product upgrade script using information provided in Section 5.3, Upgrading Access Manager Appliance.

NOTE:This upgrade procedure from steps 1-7 are valid for Access Manager Appliance deployed in a virtual environment only.

Prerequisite: Before upgrading the base operating system, perform the following task:

  • If you have customized the tomcat.conf file or the server.xml file, back up these files before upgrading. These files will get overwritten during the upgrade process.

Perform the following steps to upgrade the base operating system SLES 11 SP4 to SLES 12 SP5:

  1. Power off the virtual machine and insert the SLES 12 SP5 ISO.

  2. Change the boot option to view the reboot screen in the BIOS setup utility.

  3. Select CD-ROM Drive and click [OS] SLE-12-SP5-Server-DVD-x86_64.

  4. On the Options tab, select the following:

    • 5,000 milliseconds from Power On Boot Delay

    • Select the following option:

      The next time the virtual machine boots, force entry into the BIOS setup screen.

  5. Power on the virtual machine and move the CD-ROM Drive option to the top of the available list.

  6. Click Yes in the Save Configuration Changes and Exit? dialog box to confirm.

    The SUSE welcome page is displayed.

  7. Select Upgrade from the following options:

    • Boot from Hard Disk

    • Installation

    • Upgrade

    • more...

    The Linux kernel starts loading, and the upgrade process initializes.

  8. On the Language, keyboard, and License agreement page, select the desired language, select the I Agree to the License Terms check box, and click Next.

    The Network Configuration and System Probing processes begin. It is not mandatory to select the network setting in the Network Configuration page. You can skip this action.

  9. Select Partition or System to Update. Click OK when the system displays the following warning message:

    Some partitions in the system on /dxx/sxxx are mounted by kernel-device name. This is not reliable for the update since kernel-device names are unfortunately not persistent. It is strongly recommended to start the old system and change the mount-by method to any other method for all partitions.

  10. The following Previously Used Repositories are removed from the system while upgrading:

    NOTE:The messages are for reference only, they might change based on the environment.

    Example 5-1 Error Message Example

    Following sample repositories names are displayed:

    • NAM-APP-Updates

    • NetIQAccessManagerAppliance-x.x.x.x-78

  11. Click Next when the system displays the following message:

    Device is not configured. Press Edit to configure.

    NOTE:You can ignore this message.

  12. Click No when system displays the Registration screen with the following message:

    Network is not configured, the registration server cannot be reached. Do you want to configure the network now?

  13. On the Registration page, select Skip Registration if you are not connected to the network. The system displays the following warning:

    If you do not register to your system we will not be able to grant you access to the update repositories. You can register after the installation or visit our Customer Center for online registration.

  14. Click OK > Next.

    NOTE:If you skipped the registration process during the installation, you can register anytime using the software and the license from the Software License and Download portal.

  15. On the Installation Settings page, click Update.

    NOTE:Some products are marked for automatic removal, and the add-on products are listed.

    If you get any errors on the Installation Settings page, perform the following steps:

    1. Click Packages.

    2. Search for novell to list all the novell RPMs.

    3. Right-click the novell-am-app-release RPM, and select the Protect, Do not Modify option.

    4. Select the Option 1 in Conflict Resolution that contains the following message:

      remove lock to allow removal of product:Nxx_Axx-x.x.x.x86_64

    5. Select the Option 3 in Conflict Resolution that contains the following message:

      break product:Nxx_Axx-x.x-x.x86_64 by ignoring some of its dependencies

  16. Click Okay - Try Again to go back to the Installation Settings page.

  17. Accept and Continue the installation.

    The system displays the following message when the installation is complete:

    You have successfully installed the required RPMs, and are ready to use MySQL for the first time.

  18. Click OK in the Packages notifications dialog box.

    NOTE:The system automatically reboots after the operating system upgrade.

There is no change in the Access Manager Appliance upgrade process. Continue with Section 5.3, Upgrading Access Manager Appliance.