Perform the following tasks before you configure the B2C access management capabilities using the wizard:
Configure the same user store for Access Manager and Self Service Password Reset. For more information about how to configure a user store, see Configuring the User Store.
Also, make sure that this user store is configured as default user store. You can view and change the default user store by clicking Devices > Identity Servers > Edit > Local > Defaults. Alternatively, you can edit the authentication methods and select this user store.
Add the Advanced Authentication server certificate and Self Service Password Reset sever certificate to the trust store of the Identity Server clusters on Security > Trusted Roots. For more information on how to add certificates, see Section 17.1, Managing Trusted Roots and Trust Stores.
Add the host entries for Access Gateway and Advanced Authentication proxy to all the Identity Servers.