31.5.1 Resolving the JCC Communication between Devices and Administration Console

When the secret key in the jcc.keystore file is updated, Identity Server or Access Gateway stops communicating with Administration console.

To workaround this issue, perform the following steps on the affected devices:

  1. Log in to Identity Server or Access Gateway and navigate to the JCC folder: .

    Linux: /opt/novell/devman/jcc/conf

    Windows: \Program Files\Novell\devman\jcc\conf

  2. Verify if the jcc.keystore.original file exists.

  3. If the jcc.keystore.original file exists, then:

    1. Replace jcc.keystore with jcc.keystore.original.

    2. Replace keystore_info.xml with keystore_info.xml.original.

  4. If the jcc.keystore.original file does not exist, then:

    1. Navigate to the JCC directory

      Linux: /opt/novell/devman/jcc

      Windows: \Program Files\Novell\devman\jcc

    2. Run the following reimport command:

      • On Identity Server:

        Linux: conf/reimport_nidp.sh jcc

        Windows: conf\reimport_nidp.bat jcc

      • On Access Gateway:

        Linux: conf/reimport_ags.sh jcc

        Windows: conf\reimport_ags.bat jcc

  5. Restart JCC

    Linux: /etc/init.d/novell-jcc restart

    Windows: Navigate to Control Panel > Administrative Tools > Services, then restart the JCCServer service.

  6. Restart the affected devices.