When the secret key in the jcc.keystore file is updated, Identity Server or Access Gateway stops communicating with Administration console.
To workaround this issue, perform the following steps on the affected devices:
Log in to Identity Server or Access Gateway and navigate to the JCC folder: .
Linux: /opt/novell/devman/jcc/conf
Windows: \Program Files\Novell\devman\jcc\conf
Verify if the jcc.keystore.original file exists.
If the jcc.keystore.original file exists, then:
Replace jcc.keystore with jcc.keystore.original.
Replace keystore_info.xml with keystore_info.xml.original.
If the jcc.keystore.original file does not exist, then:
Navigate to the JCC directory
Linux: /opt/novell/devman/jcc
Windows: \Program Files\Novell\devman\jcc
Run the following reimport command:
On Identity Server:
Linux: conf/reimport_nidp.sh jcc
Windows: conf\reimport_nidp.bat jcc
On Access Gateway:
Linux: conf/reimport_ags.sh jcc
Windows: conf\reimport_ags.bat jcc
Restart JCC
Linux: /etc/init.d/novell-jcc restart
Windows: Navigate to Control Panel > Administrative Tools > Services, then restart the JCCServer service.
Restart the affected devices.