When you launch the dashboard, it does not display data on the graphs. Also, the health of devices that are displayed on the graphs for Identity Server, Access Gateway, Access Gateway Clusters, and Identity Server Clusters is unavailable. This happens because the realtime index, where the events are received and stored, does not exist on the Analytics Server.
To resolve this issue and view the realtime data graphs, perform the following steps:
Connect to Analytics Server by using SSH.
Run the following command to verify if the realtime events are getting stored in the realtime index:
Access Manager 4.3: curl -XGET 'http://localhost:9200/realtimegraphs/_search'
Access Manager 4.3 Service Pack 1: curl -XGET 'http://localhost:9200/realtimegraphsv4.3.1/_search'
(Conditional) If you get the error "IndexMissingException[[realtimegraphs] missing]","status":404, run the following command to list all indexes that are present within Analytics Server:
curl 'localhost:9200/_cat/indices?v'
NOTE:If you have enabled the debug log for Analytics Server, you can check the realtime aggregator logs from /opt/novell/nam/aggregators/logs/aggregator.log. For information about changing the log level for any specific Analytics Server, see Section 4.5.5, Configuring Analytics Server.
Run the following command to restart the realtime aggregator:
/etc/init.d/novell-realtime start