26.2.4 Configuring an Alert Profile

The alert profile determines which alerts are sent and where the alerts are sent.

  1. In Administration Console Dashboard, click Devices > Access Gateways > Edit > Alerts > [Name of Profile].

  2. Select one or more of the following:

    Connection Refused: Generated when a connection is refused.

    Proxy Initialization Failure: Generated when the Embedded Service Provider fails to initialize.

    System Up: Generated each time Access Gateway is started.

    System Down: Generated each time Access Gateway is stopped.

    Configuration Changed: Generated each time the configuration of Access Gateway is modified.

    Failure in Audit, Stopping Services: Generated when the audit server has failed, and Access Gateway has been configured to stop services.

    To configure Access Gateway to continue when auditing services are not available, click Auditing in dashboard, deselect the Stop Services on Audit Server Failure option, then click Apply.

    Failure in Audit, Will lose events, but continuing services: Generated when the audit agent has failed. Access Gateway continues to run, but no audit events are generated.

    As a workaround while solving this problem, you can enable proxy service logging (see Section 22.4.2, Configuring Logging for a Proxy Service). The common and extended log files provide some details on the HTTP traffic.

    If you do not want Access Gateway to run without generating events, you need to manually shut down Access Gateway.

    Failure in Audit, Server is offline: Generated when the audit agent is unable to contact the audit server. When this condition occurs, the audit agent uses local caching for the audit events.

    Do not allow this condition to continue indefinitely. Access Gateway soon reaches the limits of its local cache. If this happens, events can be lost and Access Gateway might need to stop services.

    For troubleshooting information, see “Troubleshooting Novell Audit” in the Novell Audit Administration Guide.

  3. Select where you want the alerts sent:

    Send to Device Manager: Select this option to send alerts to Administration Console.

    Send to SNMP: (Access Gateway Service) Select this option to send alerts to an SNMP server. To configure the SNMP server, click the Send to SNMP link. For configuration information, see SNMP Profile.

    Send to Log File: Select this option to send alerts to a log file. To send alerts to a log file, click New, specify a name for the log profile, then click OK. For configuration information, see Configuring a Log Profile.

    To enable a log profile, select the profile, then click Enable.

    To disable a log profile, select the profile, then click Disable.

    To delete a log profile, select the profile, then click Delete. Click OK in the confirmation dialog box.

    Send E-mail Notifications: Select this option to send alerts through e-mail notifications. To enable e-mail notification click New, specify a name for the e-mail profile, then click OK. For configuration information, see Configuring an E-Mail Profile.

    To enable an e-mail profile, select the profile, then click Enable.

    To disable an e-mail profile, select the profile, then click Disable.

    To delete an e-mail profile, select the profile, then click Delete. Click OK in the confirmation dialog box.

    Send to Syslog: Select this option to enable Syslog alerts. Click New, specify a name for the Syslog profile, then click OK. For configuration information, see Configuring a Syslog Profile.

    To enable a syslog profile, select the profile, then click Enable.

    To disable a syslog profile, select the profile, then click Disable.

    To delete a syslog profile, select the profile, then click Delete. Click OK in the confirmation dialog box.

  4. To enable an alert action profile, select the action profile, click Enable, then click OK.

    The action to send the alerts to a log file, to e-mail addresses, or to a syslog file is not performed until the action profile is enabled.

  5. On the Alert Profiles page, verify that the alert profile you have created is enabled, then click OK twice.

  6. Update Access Gateway.