12.4 Troubleshooting the Windows Access Gateway Service Installation

Perform the following steps:

  1. Run the following command to start the installation program:

    <filename>.exe -DAM_INSTALL_DEBUG=true -DAM_INSTALL_DEBUG_JAVA=true

    Replace <filename> with the name of the executable.

  2. Press the Ctrl key until the progress bar reaches 100% and goes away.

    Additional verbose information is sent to the \agsinstall_debug.txt file.

  3. Use the output and the log file to discover the cause of the problem.

  4. After you run the installation in debug mode, you must clean up the results:

    1. Delete the \agsinstall_debug.txt file.

    2. Delete the installation log files in the following directories:

      Windows 2012 Server: \agsinstall.log

      Windows 2012 Server: \Program Files (x86)\Novell\log

      IMPORTANT:Delete the log files because they contain sensitive information in clear text.