To use the connector for ServiceNow, you must meet the following requirements:
Ensure you have meet the global requirements for SAML 2.0 connectors. For more information, see Section 4.1, Global Requirements for SAML 2.0 Connectors.
A ServiceNow administrator account.
The ServiceNow instance name for your company.
Read through and understand the single sign-on documentation from ServiceNow. For more information, see SAML setup.
The connector for ServiceNow does not provision user account. You must create user accounts in ServiceNow that match the user account in the identity store for single sign-on to function.
To configure a federated connection between Access Manager and ServiceNow, you must use the federation instructions you obtain when you configure the connector. The federation instructions contain metadata specific to Access Manager, certificates, and any other information you need to properly configure the federated connection.