8.2 Some of the New Hardware Drivers or Network Cards Are Not Detected during Installation

Installation of Access Manager Appliance might fail if some of the hardware drivers or network cards are not detected. If this happens, you must upgrade the hardware drivers manually:

  1. Start the Access Manager Appliance installation.

    See Installing Access Manager Appliance in the NetIQ Access Manager Appliance 4.3 Installation and Upgrade Guide.

  2. Select Kernel Module (Hardware Driver) in the main menu, then click OK.

  3. Select Add Driver Update, then click OK.

  4. Select the driver update medium.

    The driver update medium can be CD-ROM or floppy disk.

  5. Click OK and continue with the installation.