30.14 Troubleshooting Branding

This section discusses how to troubleshoot any issue that occur when you change the Branding for the User Portal page.

30.14.1 Changes to Branding do not Appear in Administration Console

Issue: If you have more than one Administration Console, after you make changes to Branding for the User Portal page and save the changes, the changes do not appear in Administration Console.

Solution: Access Manager synchronizes the changes between Administration Consoles and this can take some time. There is a built-in delay so that the changes have time to synchronize between Administration Consoles. If you need a further delay than the built-in delay, you can increase the delay with a Java parameter. The Java parameter is defined in a configuration file on Linux and as a registry key on Windows servers.

This problem occurs when you make changes to MobileAccess as well. If you make the change for Branding, you do not need to make additional changes to fix Branding. The solution is the same for both features.

To add the Java parameter:

(Conditional) If you have a Linux server, you must edit the tomcat7.conf file located here /opt/novell/nam/adminconsole/conf/tomcat7.conf.
1. Open the tomcat7.conf file in a text editor.
2. Add the following parameter with a delay value that is appropriate for your environment:
```
JAVA_OPTS="${JAVA_OPTS} -DAMSrvDoorBellDelay=10000"
```
  The value is in milliseconds. This example increases the delay to 10 seconds.
3. Save and close the tomcat7.conf file.
4. Restart Tomcat to have the parameter take effect.
```
 /etc/init.d/novell-ac restart
```
(Conditional) If you have a Windows server, you must add a registry key.
1. Launch the Registry Editor as an administrator, by clicking Start > Run, then enter regedit.
2. In the left pane of the Registry Editor, navigate to My Computer > HKEY_LOCAL_MACHINE >SOFTWARE > Wow6432Node > Apache Software Foundation > Procurn2.0 > Tomcat7 > Parameters > Java.
3. Double-click Options in the right pane of the Registry Editor.
4. Add the following key with the delay value that is appropriate for your environment:
```
-DAMSrvDoorBellDelay=10000"
```
  The value is in milliseconds. This example increases the delay to 10 seconds.
5. Close the Registry Editor.
6. Restart Tomcat by using the following commands:
```
net stop Tomcat7
net start Tomcat7
```