May 27, 2009
NetIQ Unified Communications Survey Raises Concern Around Enterprise Adoption
NetIQ Enables Cost Benefit Realization with Lifecycle Management Approach
Financial considerations influence all IT decision-making, but ensuring employee productivity rather than cost savings is a top priority for enterprise adoption of unified communications (UC), according to a recent survey by NetIQ Corporation. However, without proper management of disparate UC technologies, organizations cannot measure the return on their investments.
Comprising feedback from over 400 global respondents, survey results indicate that foreseen challenges are lengthening the adoption curve for UC. Sixty-three percent of respondents noted that the main roadblock they face is getting employees accustomed to using UC technologies. Without employee buy-in and usage, organizations do not benefit from integrated email, messaging, phone systems and more, diminishing the returns on UC investments.
Employee adoption of UC requires organizations to monitor and measure UC usage trends to effectively track employee adoption rates. Of survey respondents, only six percent noted their intent to monitor and measure usage trends and 19 percent have no plans in place to ensure internal adoption, leaving administrators unable to collect productivity metrics and optimize quality of experience (QoE). With the proper tools in place, administrators can ease the management lifecycle and leverage monitoring and reporting capabilities to help justify their UC expenditures.
Additional findings and concerns highlighted by the survey include:
- Forty-three percent of respondents have not determined whether their network is ready or able to support real-time communication technologies that are part of UC.
- Thirty-three percent of participants indicated concerns with the ability of their network infrastructure to handle the new demands UC would place on it.
- Fifty percent of respondents shy away from management tools due to cost.
- Forty-seven percent do not believe they have the necessary skill sets to maintain and deploy management technology appropriately.
- Eighty-seven percent of respondents cited e-mail/messaging as a primary component of their UC deployment, while 65 percent selected VoIP/voice and 64 percent noted mobile devices.
- Seventy-three percent of survey participants deemed Microsoft their vendor of choice for UC.
“Balancing cost concerns with the benefits of greater employee productivity is a standard approach to how organizations make technology choices. However, these survey results indicate that more often than not, internal IT teams are not well-armed to ensure successful adoption of UC technologies. This makes it even more difficult for them to help end-users master these new technologies so their investments realize a solid return,” commented Criss Scruggs, senior manager of Product Marketing at NetIQ. “That’s why NetIQ delivers a proactive lifecycle approach to managing UC technologies. By helping organizations implement UC, monitor performance as well as manage and report on quality and usage easily, teams can better manage their deployments so that those investments yield the greater levels of productivity they seek.”
NetIQ, an Attachmate business, is a global leader in systems and security management. With more than 12,000 customers in over 60 countries, NetIQ solutions maximize technology investments and enable IT process improvements to achieve measurable cost savings. For more information on NetIQ’s portfolio of award-winning products for IT Process Automation, Systems Management, Security Management, Configuration Audit and Control, Enterprise Administration and Unified Communications Management, please contact us.
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