March 17, 2009

NetIQ Enables Telindus to Ensure Service Delivery and Lower the Cost of IT Operations

NetIQ Corporation, an Attachmate business, today announced that Telindus, a managed service provider (MSP) and company of Belgacom SA, has partnered with NetIQ to develop and ensure delivery of Telindus Managed IP Telephony Services.

Press Release


NetIQ Corporation, an Attachmate business, today announced that Telindus, a managed service provider (MSP) and company of Belgacom SA, has partnered with NetIQ to develop and ensure delivery of Telindus Managed IP Telephony Services. With plans to support an estimated 100,000 phones, Telindus is expected to roll out one of the largest Voice over Internet Protocol (VoIP) deployments in EMEA.

Telindus needed an enterprise-grade, scalable solution that could help maintain consistent performance, availability and quality of service (QoS) across IP telephony environments. In addition to a reliable foundation, Telindus also needed a solution that would extend to support additional managed unified communications services such as telepresence.

"Like all MSPs, we support critical communications across large, demanding organizations that seek to reduce expenses, improve employee productivity and QoS, and streamline business processes. To that end, ensuring that we consistently deliver managed services and perform as promised is a must for our success," said Yves Vlamijnck, solution manager, Telindus. "We partnered with NetIQ, as no other competitive solution could help us plan and test for a successful VoIP roll-out, manage the complete service and proactively improve quality of experience. Moreover, NetIQ can fully support our future plans to a holistic unified communications strategy."

By managing the entire VoIP lifecycle, including network assessment, pre-deployment, ongoing end-to-end monitoring, reporting and capacity planning, NetIQ IP telephony management solutions proactively detect quality of service, limit call degradation and provide quick diagnosis to ensure a consistent, exceptional end-user experience. NetIQ will provide Telindus with best-of-breed network diagnostics, VoIP monitoring, network monitoring for day-to-day operations and management and professional services to ensure skill set transfer and optimal deployment roll out. Telindus will specifically leverage NetIQ VoIP technology to:

  • Proactively monitor and manage service levels across state-of-the-art IP telephony service infrastructure.
  • Troubleshoot business-critical issues experienced by customers operating environments such as Avaya, Cisco and Microsoft.
  • Gather capacity planning data to help determine optimal network traffic patterns and usage.
  • Easily extend NetIQ® AppManager® capabilities to monitor and manage a number of additional network devices and legacy systems.

"For any MSP, lowering the cost of IT operations while maintaining the performance of business-critical applications is essential to run a successful organization. While converged communications technologies are ideal for today's distributed organizations, companies often deploy VoIP without fully understanding the impact of converging voice and data traffic on a shared network, potentially leading to dissatisfied users and system downtime," commented Harald Zeeman, channel account manager, Benelux at NetIQ. "By partnering with NetIQ, Telindus will avoid the common pitfalls associated with VoIP deployments, and have the flexibility to extend their VoIP and unified communications offerings from a centralized management platform without compromising their business objectives."

About Telindus

Telindus Group, operating under the brand name Telindus Belgacom ICT, is the ICT pillar of the Belgacom Group and delivers solutions to both companies and (semi) public organizations. The Telindus Group offers, inter alia, convergence products encompassing voice, data and video, secure network applications and telepresence and telemonitoring solutions. With its strong positions in Great Britain, Spain, the Netherlands, Belgium, France and Luxembourg, the Telindus Group strengthens the Belgacom Group's presence on the European telecom market.

About NetIQ

NetIQ, an Attachmate business, is a global leader in systems and security management. With more than 12,000 customers in over 60 countries, NetIQ solutions maximize technology investments and enable IT process improvements to achieve measurable cost savings. For more information on NetIQ’s portfolio of award-winning products for IT Process Automation, Systems Management, Security Management, Configuration Audit and Control, Enterprise Administration and Unified Communications Management, please contact us.

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