May 27, 2008

Principality Building Society Selects NetIQ Aegis to Control and Automate IT Processes

NetIQ, an Attachmate business, today announced that Principality Building Society

Press Release


NetIQ, an Attachmate business, today announced that Principality Building Society, the tenth largest Building Society in the UK, has selected NetIQ® Aegis™ as its new process automation platform to model, automate, measure and improve IT operational run books and processes within the organization.

Principality Building Society specifically selected Aegis to automate time and labor-intensive tasks such as server re-boots, event response, server maintenance and new file system updates. As an existing NetIQ AppManager® customer, Principality Building Society was able to quickly see the platform's benefits.

"The business case for deploying Aegis was straightforward; as with all organizations our challenge is to make the most efficient use of our resources," said Marc Jones, IT infrastructure support manager, Principality. "We were aware that our Service Desk teams were spending a considerable amount of time on mundane, repetitive tasks. For this reason, a management tool that could help automate tasks such as the creation of service desk incidents for critical system events generated by AppManager provides us with integration that reduces the complexity of our infrastructure. This not only helps us to improve IT operations efficiencies, but enables us to reallocate skills, time and resources toward more strategic areas where we can really add value."

Another key reason for selecting NetIQ Aegis was the need to introduce more standardized procedures and systems to ensure that the same processes, such as system and service restarts, are identically executed each time to comply with best practices and minimize service impact. To this end, NetIQ Aegis will also help Principality Building Society automate processes across multiple departments and disciplines.

"With Aegis, NetIQ aims to enable organizations to take a more practical approach to process automation and in doing so, to better control the cost of IT operations," commented David Mount, UK technical director, NetIQ. "This is critical as customers look to eliminate highly repetitive tasks and strive to efficiently allocate their time to meet business requirements for growth. Aegis provides our customers with the ability to accomplish these goals across heterogeneous environments, thus delivering additional value around their existing IT management tool investments."

About Principality Building Society

Founded in Cardiff in 1860, Principality Building Society now has 50 branches and over 420,000 members. Principality offers a full range of mortgage services (residential and commercial), savings products and financial advisory services. The Society is committed to helping its members by providing quality service and competitive products and through maintaining Principality's position as the largest mutual provider of financial services in Wales.

About NetIQ

NetIQ, an Attachmate business, is a leading provider of comprehensive systems and security management solutions that help enterprises maximize IT service delivery and efficiency. With more than 12,000 customers worldwide, NetIQ solutions yield measurable business value and results that dynamic organizations demand. NetIQ's best-of-breed solutions help IT organizations deliver critical business services, mitigate operational risk, and document policy compliance. The company's portfolio of award-winning management solutions includes IT Process Automation, Systems Management, Security Management, Configuration Control and Enterprise Administration.

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