March 18, 2008

NetIQ Extends Comprehensive VoIP Management Solution to Avaya Customers

AppManager and Vivinet Assessor Expedite Avaya IP Telephony Deployment and Enhance Ongoing Management

Press Release


NetIQ Corporation, an Attachmate business, today announced its Voice over Internet Protocol (VoIP) management solution for customers utilizing Avaya IP telephony—NetIQ® AppManager® for Avaya Communication Manager. With more than 660,000 VoIP phones under management worldwide, AppManager software now monitors, manages and reports on dedicated or hybrid IP telephony infrastructure from the industry's three largest providers: Avaya Inc. (NYSE:AV), Cisco (NASDAQ: CSCO) and Nortel Networks Corporation (NYSE:NT), all from a single console view.

Avaya Communication Manager organizes and routes voice, data, image, and video transmissions and connects to private and public telephone networks, Ethernet LANs, ATM networks and the Internet. AppManager now supports Avaya's integrated communications platform with event monitoring to reflect the server's overall health and availability and gathers real-time data to measure call quality metrics, service levels and overall performance. With the AppManager reporting capabilities, administrators can quickly define and discern usage trends to support capacity planning exercises while helping administrators better monitor and manage their VoIP applications.

NetIQ Vivinet® Assessor complements AppManager for Avaya Communication Manager by allowing administrators to properly assess their network pre- or post-deployment so that it is optimally configured for VoIP. Vivinet Assessor determines the impact of adding converged voice and data streams to overall system performance and end-user experience with VoIP applications. Resulting data is subsequently detailed in reports that identify what network upgrades, if any, are needed to ensure the best voice quality and overall end-user Quality of Experience.

"Many of our customers have the challenge of managing heterogeneous VoIP implementations across highly distributed enterprises, frequently as a result of acquisitions, mergers, or rapid global expansion," said Jeremy Roth, senior manager of Product Management at NetIQ. "Rather than rip-and-replace existing IP telephony platforms and management solutions in order to standardize their environment, AppManager enables organizations to keep their preferred providers and centrally manage heterogeneous VoIP environments for optimal efficiency. Customers who have deployed Avaya alongside other carriers now have access to a comprehensive management solution that they can rely on to provide the highest level of call quality and service assurance for global enterprise IP communications."

Availability and Pricing

NetIQ AppManager for Avaya Communication Manager is currently available in the US, and Canada, with general worldwide availability as early as April 20, 2008. Tiered pricing begins at $30.00 per phone. For more information, call NetIQ at (888) 323-6768.

About NetIQ Solutions for VoIP Lifecycle Management

NetIQ offers the only comprehensive portfolio for the VoIP management lifecycle—Assess, Alert, Troubleshoot and Report. Combined, NetIQ AppManager for VoIP, Vivinet Assessor, Vivinet Diagnostics, Analysis Center™ and VoIP Security Solution allow organizations to effectively implement VoIP, monitor performance as well as manage and report on call quality to meet internal service level objectives and ensure the delivery of first-rate QoE for end users.

About NetIQ

NetIQ, an Attachmate business, is a leading provider of comprehensive systems and security management solutions that help enterprises maximize IT service delivery and efficiency. With more than 12,000 customers worldwide, NetIQ solutions yield measurable business value and results that dynamic organizations demand. NetIQ's best-of-breed solutions help IT organizations deliver critical business services, mitigate operational risk, and document policy compliance. The company's portfolio of award-winning management solutions includes IT Process Automation, Systems Management, Security Management, Configuration Control and Enterprise Administration.

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Amy Sachrison
Media and Analyst Relations

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