October 14, 2008

NetIQ Chosen as Management Foundation for Presidio Managed Networks’ Services

NetIQ Corporation, an Attachmate business, today announced that Presidio Managed Networks has chosen to standardize on NetIQ technology to dramatically enhance the fail-safe delivery of its Sentryâ„¢ Managed Services.

Press Release


NetIQ Corporation, an Attachmate business, today announced that Presidio Managed Networks has chosen to standardize on NetIQ technology to dramatically enhance the fail-safe delivery of its Sentry™ Managed Services. By eliminating disparate tools in favor of a cohesive and highly-scalable management platform, Presidio Managed Networks will have greater capacity to support rapid customer acquisition, enhance its service catalog and ensure service performance.

Presidio Managed Networks, a unit of Presidio Networked Solutions Inc., supports enterprise, commercial and government entities with an array of managed and hosted solutions. The organization needed a management platform for monitoring the performance and availability of infrastructure components and applications, such as VoIP platforms, network devices, Microsoft applications (Microsoft Exchange Server, SQL Server and Active Directory), VMware and other industry-leading technologies underpinning these services. Additionally, it needed to automate the collection of service metrics for comprehensive reporting against IT operations' objectives and client service level agreements.

"With our aggressive expansion plans, we had to carefully consider how to best balance growth and service delivery, without compromising performance or the customer experience. And, we knew we wanted to solve this balance by choosing a platform with enough flexibility to adopt new or next-generations of technologies - particularly those supporting Unified Communications implementations - without adding to our management burden or cost," said Kevin Mulloy, President, Presidio Managed Networks. "Our customers look to us to manage their technology complexity and with NetIQ, we have the depth and breadth we need to further accomplish this objective."

In addition to managing customer IT infrastructure, Presidio Managed Networks will also employ NetIQ to proactively manage the performance and availability of its two Network Operations Centers to meet clients' service level agreements and subsequently avoid system overloads, traffic spikes and outages before they impact service delivery and end-user productivity. To achieve this while continuously delivering services across hardware and critical applications, Presidio has deployed the following NetIQ solutions:

  • NetIQ® AppManager® for VoIP – Monitors business critical VoIP applications and hardware, preventing outages and ensuring call quality
  • NetIQ AppManager modules for Windows, VMware, Network Devices and End-User Experience Monitoring – Allow for 360º monitoring of infrastructure and applications for event centralization and prioritization
  • NetIQ Analysis Center – Collects and warehouses data for automatic generation and distribution of reports, providing objective service level measurement and improvement opportunities
  • NetIQ AppManager Performance Profiler – Detects abnormal system behavior and executes dynamic performance thresholding, streamlining incident response
  • NetIQ Vivinet® Diagnostics – Pinpoints call quality issues and intelligently determines the root cause, enabling IT staff to reallocate resources to strategic activities

"Presidio Managed Networks' selection of NetIQ technology for delivery of business-critical hosted and managed services validates our investment and leadership in enterprise systems and application management," said Chris Pick, vice president, Products and Marketing at NetIQ. "Many of the world's largest Managed Service Providers look to NetIQ for best-of-breed management, support of Avaya, Cisco, Microsoft and Nortel VoIP platforms, expertise with the Microsoft OS and applications and comprehensive reporting to ensure service delivery commitments. We continue to meet and exceed their highest demands and for that reason, NetIQ technology is a great choice for Presidio to further grow their business."

About Presidio Networked Solutions

Presidio Networked Solutions, Inc., the leading provider of professional and managed services for IT Lifecycle solutions, addresses the complete technology lifecycle—plan, design, integrate, operate and optimize—for the enterprise, commercial and government markets. Presidio's comprehensive solutions portfolio comprises unified communications, wireless, security, storage, network infrastructure, and managed services. Holding the highest networking industry certifications from such vendor partners as Cisco, EMC, IBM, Microsoft, NetApp, Nortel, and Sun, Presidio Networked Solutions, Inc, is well positioned to meet the growing needs of customers migrating to advanced technologies. Presidio also offers customers an extensive range of financing solutions, including leasing.

About NetIQ

NetIQ, an Attachmate business, is a global leader in systems and security management. With more than 12,000 customers in over 60 countries, NetIQ solutions maximize technology investments and enable IT process improvements to achieve measurable cost savings. For more information on NetIQ’s portfolio of award-winning products for IT Process Automation, Systems Management, Security Management, Configuration Audit and Control, Enterprise Administration and Unified Communications Management, please contact us.

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