May 16, 2005

Red Robin Deploys NetIQ Products to Increase Security, Measure Performance and Meet Sarbanes-Oxley Compliance for Critical Systems

Downtime decreased by 50 percent with NetIQ AppManager and NetIQ Security Manager

Press Release


At NetConnect™ 2005, NetIQ Corp. (Nasdaq: NTIQ), a leading provider of integrated systems and security management solutions, today announced that Red Robin Gourmet Burgers, a national restaurant chain, has chosen NetIQ® AppManager® Suite and NetIQ Security Manager™ software to provide insight into the performance of its network and mission-critical applications such as VoIP, as well as meet Sarbanes-Oxley compliance. By embracing Knowledge-Based Service Assurance, NetIQ’s unique approach to delivering systems and security management solutions, Red Robin is now empowered with the knowledge and insight to assure service across the entire network.

“Visibility into the network is critical for our IT department to proactively address issues before our end users are affected,” said Bill Randall, director of MIS Infrastructure at Red Robin. “We were looking for a robust solution that would allow us to proactively monitor the health of our network, improve the quality and timeliness of our reporting and prevent security breaches.”

By deploying both NetIQ’s systems and security management products, Red Robin was able to:

Gain Network Visibility

With a small IT staff, it was essential for Red Robin to have visibility into its network to proactively monitor systems rather than reactively respond to emergencies and open issues from its end users. The team, which supports more than 140 employees at Red Robin’s corporate headquarters in Denver, Colo. and more than 150 restaurant sites across the U.S., implemented AppManager to assure the health of the network. This visibility has enabled the IT staff to immediately respond to irregularities in the network before disruption of critical business services can occur. As a result, Red Robin has been able to reduce network downtime by 50 percent and save approximately $130,000 in 2004.

Automate Tasks

In March 2004, Red Robin called in Performance Enhancements, Inc. (PEI), a member of the NetIQ® Authorized Reseller program, to help implement AppManager to automatically and proactively monitor its mission critical applications and network servers. This automation cut the administration time from eight to 12 hours a week, to one to two hours per week. For example, AppManager plays a critical role in maintaining the reliability and quality of Red Robin’s VoIP network. Since using AppManager, the IT team has noticed a 50 percent decrease of on-call inquiries and long distance phone calls. Automation of these tasks also has freed up team resources, allowing them to spend more time on implementing and deploying technology that assists in meeting Red Robin’s business objectives.

“One of the reasons Red Robin chose NetIQ is because NetIQ provides products that evolve with the market and with the company’s business needs,” said Scott Scharf, PEI. “Red Robin has already seen major performance and capability improvements since deploying AppManager and NetIQ Security Manager. That is not always the case with other products.”

Enhance Security for Compliance

The restaurant chain deployed NetIQ Security Manager to assure that financial data, including daily earnings, were protected at all times. NetIQ Security Manager helped to assure internal controls, required as part of the Sarbanes-Oxley regulation. The internal controls included user account maintenance, enforcement of policies and data accessibility permissions.

In addition, NetIQ Security Manager provides Red Robin with the ability to correlate log events and then create new rules for alerting or blocking harmful activities. Red Robin uses NetIQ Security Manager to create rules that generate an alert when combinations of a high number of failed log-on attempts are followed by a reset of the Windows event log. NetIQ Security Manager provides the ability for Red Robin to view combinations of related events from routers and Windows logs and to then generate actions to stop malicious attempts to penetrate the network.

“Red Robin is an excellent example of how organizations are becoming more proactive at managing service levels to internal and external customers through a unified approach to systems and security management,” said Matt Dircks, senior vice president and general manager of Systems and Security Management Products at NetIQ. “End users frankly don’t care if their messaging infrastructure is down due to a denial of service attack or because of a hard drive failure. They just know that their critical business systems are not available and look for solutions like those from NetIQ to help assure service levels across their enterprise.”

About Performance Enhancements, Inc.

Performance Enhancements, Inc. (PEI) is a Boulder, Colorado based solution provider specializing in infrastructure, security and convergence solutions. Founded in 1988, PEI has assisted a wide range of organizations with both their strategic and tactical Information Technology initiatives. For more information, please visit the company's web site at or call (303) 786-7474.

About NetIQ

NetIQ is a leading provider of integrated systems and security management solutions that empower IT with the knowledge and ability to assure IT service. NetIQ's Knowledge-Based Service Assurance strategy embeds knowledge and best practices to ensure operational integrity, better manage service levels and risk and ensure policy compliance. Our modular, best-of-breed solutions for Performance & Availability Management, Security Management, Configuration & Vulnerability Management, and Operational Change Control integrate through an open, service-oriented architecture allowing for common reporting, analytics and dashboards. Headquartered in San Jose, Calif., NetIQ has offices and development facilities in 16 countries worldwide. For more information about NetIQ, visit or call (888) 323-6768.

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