September 20, 2004

Managed Service Provider, SiteLite, Optimizes IT Service Management with NetIQ AppManager Suite

NetIQ Leadership and Solutions Help SiteLite Prosper

Press Release

SAN JOSE, Calif.

NetIQ Corp. (Nasdaq: NTIQ), a leading provider of Systems & Security Management and Web Analytics solutions, today announced that SiteLite, a leading Managed Service Provider (MSP), is successfully managing IT infrastructure service levels of hundreds of companies by using NetIQ's AppManager® Suite. SiteLite is also attributing its faster sales cycles to customers' confidence in NetIQ and the reputation of the AppManager Suite.

A growing number of banking, insurance and financial services institutions are putting their web-based applications-and the infrastructure supporting those applications-in the hands of SiteLite. For example, SiteLite manages a leading mortgage lender's servers and applications, at times processing more than $900 million in loans each hour. If these mission-critical systems were not available or performing optimally, a significant amount of revenue would be lost.

The AppManager Suite provides companies like SiteLite with proactive monitoring of service level metrics, problem diagnostics and resolution, advanced reporting and analysis, as well as automation of administrative functions. The AppManager Suite also provides the broadest and deepest management for Windows-, UNIX- and Linux-based distributed IT infrastructures. The latest version, AppManager 6.0, delivers significant enhancements for increased scalability, security and ease of use for managing enterprise-wide environments, as well as an expanded catalog of best practices for diagnosing problems and taking corrective actions.

"Our business focus is infrastructure and application management, most specifically concentrating on incident and problem management," said Shankar Harid, vice president of global operations for SiteLite. "NetIQ's AppManager Suite provides us with the comprehensive monitoring and alerting functionality we need to ensure availability and performance for hundreds of enterprise customers. The ability to easily customize the AppManager Suite to support unique IT environments also helps SiteLite stay ahead of the competition, most of which are only able to provide monitoring in homogeneous, uniform environments."

David Pann vice president of product management and marketing for the Systems Management products at NetIQ agreed: "At NetIQ, we place a high value on our MSP relationships and have shaped technology and business programs specifically to meet their needs. Leading MSPs, such as SiteLite, find NetIQ's commitment to their success reflected in special licensing, dedicated relationship management and technical support teams, and-of course-management software that deploys easily, automatically corrects system problems and reports against service level metrics. The AppManager Suite is quickly becoming an integral part of the success of many MSPs."

Because the AppManager Suite is based on industry standards, such as XML, VBA, Perl and Java, SiteLite was able to easily use NetIQ's technology with its own. AppManager, in conjunction with SiteLite's proprietary SiteEngine management platform, automatically resolves the vast majority of alerts generated. According to SiteLite, AppManager and SiteEngine filter, correlate and resolve nearly 98 percent of all events, leaving its support staff free to tend to urgent issues that truly require human intervention.

"When I describe our services and the technologies to potential clients, they always respond favorably to the NetIQ name," said Travis Greene, director of sales at SiteLite. "Most IT staffs are familiar with NetIQ's AppManager Suite and already understand the benefits it brings to their environments. Without question, NetIQ's AppManager Suite is helping our business succeed and grow in today's very competitive environment."

More information about NetIQ's MSP solutions and support programs is available.

About the NetIQ AppManager Suite

The NetIQ AppManager Suite assures the performance and availability of mission-critical servers and applications across Windows, Linux and UNIX platforms through proactive monitoring, quick diagnostics and problem resolution. It also helps optimize the utilization and productivity of IT resources through advanced reporting, analysis and automation. In addition to delivering the broadest and deepest management view into the distributed IT infrastructure, AppManager provides a robust architecture that is easy to use, quick to deploy and capable of scaling to thousands of servers.

About NetIQ

NetIQ Corp. (Nasdaq: NTIQ) is a leading provider of Systems & Security Management and Web Analytics solutions. Historically focused on managing Windows-based applications, NetIQ now delivers cross-platform solutions that enhance business performance resulting in higher returns on infrastructure and Web investments. NetIQ products are sold across all continents directly and through a network of authorized NetIQ partners and resellers. The company is headquartered in San Jose, Calif., with development and operational personnel in Houston, Texas; Portland, Ore; Raleigh, N.C.; Bellevue, Wash. and Galway, Ireland. For more information, please visit the company's Web site at or call (888) 323-6768.

About SiteLite

SiteLite specializes in remote monitoring and management of IT infrastructure and applications for enterprise customers. With over nine years of industry experience, SiteLite has developed SiteEngine-the industry's most advanced management platform-to optimize IT service management. With SiteEngine, SiteLite delivers reliable and cost-effective management to customers throughout North America, Europe, and Asia from support centers located in Irvine, California; Dublin, Ireland; and Hyderabad, India. SiteLite is privately held with headquarters in Irvine, California. For more information, call 949.265.6200 or visit

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Amy Sachrison
Media and Analyst Relations

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