February 11, 2003
NetIQ Enables Quad/Graphics to Increase Staff Productivity and Customer Service Through Proactive Enterprise Management
NetIQ Solutions Raise Performance and Availability of Printing Company's Large, Heterogeneous Infrastructure
SAN JOSE, Calif.
Quad/Graphics began running portions of its IT infrastructure on UNIX because of its scalability to handle tens of thousands of users simultaneously. While most companies that install UNIX use expensive and complex management systems, Pewaukee, Wisc.-based Quad/Graphics turned to NetIQ Corp. (Nasdaq: NTIQ), a leading provider of Systems Management, Security Management and Web Analytics solutions, because it provided the most flexibility to manage its hundreds of servers running on Windows and UNIX platforms.
At Quad/Graphics, the largest privately-held commercial printer in the world, a team of developers design and develop custom in-house applications, and configure, deploy and administer third-party tools to proactively monitor and report on the 11,000-user, 45-site computing infrastructure. Rob Swenson, enterprise manager at Quad/Graphics, said that before his team implemented NetIQ® solutions, users would often complain about a loss of service or a performance issue before the technical support teams would be aware a problem existed.
"That was a terrible support model," Swenson continued. "Since implementing NetIQ solutions as an integral part of our overall enterprise management system, our model has become much more proactive. Now, we are able to correct performance issues or prevent service outages before any of our 11,000 end users realize there is a problem."
By adding proactive management capabilities through NetIQ, Swenson says his team at Quad/Graphics can focus more on core business issues. "NetIQ solutions give us the uptime required to be a quality, low-cost manufacturer," Swenson added. "It allows us to plan for network and server capacity instead of reacting to a lack of capacity. This provides us the ability to move fast and act on new business opportunities as well as allows us to manage more infrastructure with fewer resources. NetIQ delivers a central, Windows-based management console through which the performance of our servers, network and applications is correlated, providing us with a more comprehensive view of the stability of our IT infrastructure and the ability to proactively maintain that stability."
About Quad/Graphics, Inc.
Pewaukee, Wis.-based Quad/Graphics (www.QG.com) is the largest privately held printer in the world. It has a network of print-production facilities on three continents that provides services ranging from front-end design and photography through digital imaging, printing, list management, finishing and dependable distribution for publishers, catalogers, direct mailers and others. Constant, rapid growth over the past 32 years — mostly through internal expansion — has resulted in a company with the most modern plants, equipment and capabilities in the commercial printing industry. Quad/Graphic employs 11,000 people and has annual sales of $1.8 billion.
About the NetIQ Systems Management Solutions
NetIQ's systems management solutions manage, analyze and report on the health, performance and availability of mission-critical servers and applications across Windows, UNIX and Linux platforms. Delivering the broadest and deepest management view into the IT infrastructure, NetIQ systems management solutions allow systems managers to take control of their environments by pinpointing performance and availability problems, providing critical diagnostic information for troubleshooting and enabling easy service level and performance reporting. By providing the ability to respond to and automatically resolve performance and availability problems, NetIQ systems management solutions not only minimize downtime but also enable IT personnel to concentrate on higher value projects.
Founded in 1995, NetIQ Corp. (Nasdaq: NTIQ) is a leading provider of Systems Management, Security Management and Web Analytics solutions. Historically focused on the Windows management market, NetIQ now delivers cross-platform solutions that enhance business performance resulting in higher returns on infrastructure and Web investments. NetIQ products are sold across all continents directly and through a network of authorized NetIQ partners and resellers. The company is headquartered in San Jose, Calif., with development and operational personnel in Houston, Texas; Raleigh, N.C.; Bellevue, Wash.; and Portland, Ore. For more information, please visit NetIQ's Web site at www.netiq.com or call (888) 323-6768.
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