May 29, 2003

Datacraft to market and support NetIQ VoIP management solutions

Enhances capabilities in implementing and managing IP convergence

Press Release


Datacraft Asia has formed a regional partnership with NetIQ Corp, a leading provider of e-business infrastructure management and intelligence solutions, to market and support NetIQ's Vivinet voice over IP (VoIP) management software as a core element of Datacraft's IP convergence solution.

"More and more organisations are adopting IP convergence solutions to maximise the return they get on their IP infrastructure investment. However, most early adopters suffer from unpredictable network performance, largely due to the lack of proper planning when migrating to converged IP network," said Vincent Lum, Datacraft's Chief Strategy Officer.

"By integrating NetIQ's innovative Vivinet VoIP management technologies into our IP telephony solutions, we can help organisations assess and plan for their network convergence before its actual deployment, as well as provide on-going management and monitoring capabilities for their IP networks.

"The solution includes proactive monitoring of an organisation's entire VoIP environment and rapid troubleshooting any call-quality problems. This saves customers a great deal of time and money in implementing and managing their IP network, whilst delivering predictability and insight into their network and VoIP performance."

As a member of NetIQ's Authorized Reseller Program for VoIP Management Datacraft offers comprehensive solutions for the full-cycle of IP convergence from planning, assessment, through to implementation and operations.

By integrating NetIQ's leading-edge Vivinet management software with Cisco System's advanced IP telephony solutions — and by deploying other innovative applications such as unified messaging, contact management, voice and video conferencing — Datacraft not only offers the best-of-breed solutions for IP convergence, but also ensures successful implementation with its own proven Primer methodology in managing and delivering IP convergence for customers.

"We are pleased that Datacraft has joined NetIQ's Authorized Reseller Program," said Pascal Fanton, Sales Director, Voice and Video Management division of NetIQ Asia Pacific and Japan. "With this new partnership, Datacraft will be able to deliver a complete suite of VoIP and IP Telephony solutions and services to its customers. By using our proven Vivinet solutions, Datacraft’s customers can expect highly effective and efficient VoIP and IP Telephony deployments."

Datacraft will provide sales and technical support for NetIQ solutions in Singapore, Malaysia, Hong Kong, China, India, Taiwan, Indonesia, Thailand, New Zealand, Vietnam, the Philippines, Japan and Korea.

The contract with NetIQ is valid for one year. There is no value commitment in the contract with NetIQ. The financial impact of this solution offering is dependent on actual sales achieved.

About Datacraft

"Best Asian Systems Integrator" for fifth consecutive year - Telecom Asia

Datacraft Asia is the leading independent IT services company in Asia Pacific. It specialises in providing IT solutions and services that enable businesses to operate seamlessly across Application Networks. Application Networks are the convergence of two previous separate areas of IT: application integration and network infrastructure.

The Group's expertise in networking integration, application deployment and global managed services makes it uniquely positioned to deliver the IT solutions that businesses need to connect information, applications, business processes, people and organisations. A member of the worldwide Dimension Data, Datacraft Asia is listed on the main board of the Singapore Exchange and is a component company of the Straits Times Index. Anchored by a distributed headquarters in Hong Kong and Singapore, Datacraft spans more than 50 offices and 1,200 staff in 13 Asia Pacific markets. More information about Datacraft Asia can be found on the Web at

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