April 30, 2002

NetIQ, RIM to Provide Systems Management Tools for BlackBerry

Alliance Will Provide IT Managers the Tools to Easily Monitor and Diagnose the Performance of their BlackBerry Enterprise Server within a Central Console

Press Release


At the Wireless Enterprise Symposium, NetIQ Corp. (Nasdaq: NTIQ), a leading provider of e-business infrastructure management and intelligence solutions, and Research In Motion Limited (RIM) (Nasdaq: RIMM; TSE: RIM), a world leader in the mobile communications market, today announced an alliance focused on providing IT departments with advanced performance monitoring and diagnostic tools for BlackBerry Enterprise Server. The first software output to result from the alliance, NetIQ's AppManager® for BlackBerry Enterprise Server, will be demonstrated at the NetIQ booth No. E11.

AppManager for BlackBerry Enterprise Server auto-discovers BlackBerry™ server and service connections within the enterprise; monitors the performance of the BlackBerry server itself; and analyzes the data flow between the messaging server and the handheld. AppManager for BlackBerry Enterprise Server quickly identifies and determines the root-cause of any potential or existing service disruption and alerts administrators to take appropriate corrective action on a proactive or timely basis. Management of BlackBerry Enterprise Server is conducted within the central AppManager console, from which administrators also maintain the performance of other enterprise infrastructure components including hardware, operating systems and related applications, such as Microsoft Exchange and Lotus Domino.

"Instant messaging and advanced handhelds, such as BlackBerry, are taking on important roles in the enterprise and demanding the attention of systems administrators," said Tom Kemp, senior vice president and general manager of Performance and Availability Products at NetIQ. "We're pleased to work with RIM to offer a unique solution to increase the manageability of our mutual customers' wireless infrastructure."

NetIQ's unique and comprehensive tools for BlackBerry Enterprise Server are the product of the strong relationship among NetIQ, RIM and customers, who provided valuable input. The RIM development team provided input to NetIQ throughout the development cycle, as both companies worked to create a solution to meet customer demand.

In addition to managing their server monitoring and diagnostics, administrators using AppManager for BlackBerry Enterprise Server can also help determine whether or not the network service provider meets their Service Level Agreement (SLA) metrics.

"With NetIQ's AppManager, IT administrators will be provided with advanced systems management tools to easily monitor and diagnose the performance of their BlackBerry Enterprise Server within their central console," said Mark Guibert, vice president, Brand Management at Research In Motion. "RIM is dedicated to working with software developers like NetIQ to build applications that extend the value and enhance the manageability of the BlackBerry solution."

Pricing and Availability

AppManager for BlackBerry Enterprise Server is in final stages of Beta testing and is available for demonstration at the Wireless Enterprise Symposium, with availability from NetIQ expected for summer 2002. Pricing begins at $2,400 per BlackBerry Enterprise Server. NetIQ and RIM intend to continue their relationship to include the development of other mobile management and analysis tools in the future.

About NetIQ

NetIQ Corporation (Nasdaq:NTIQ) is a leading provider of e-business infrastructure management and intelligence solutions for all the components of an organization's e-business infrastructure - from back-end servers, networks and directories to front-end web servers and applications. The company is headquartered in San Jose, Calif., with development and operational personnel in Houston, Raleigh, N.C., Bellevue, Wash., and Portland, Ore. For more information, please visit NetIQ's Web site at www.netiq.com or call 408/856-3000. For more information about WebTrends, the e-business intelligence product line from NetIQ, please visit www.webtrends.com or call 888/WEBTRENDS.

About Research In Motion

Research In Motion Limited is a leading designer, manufacturer and marketer of innovative wireless solutions for the mobile communications market. Through development and integration of hardware, software and services, RIM provides solutions for seamless access to time-sensitive information including email, messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers around the world to enhance their products and services with wireless connectivity. RIM's portfolio of award-winning products includes the RIM Wireless Handheld™ product line, the BlackBerry™ wireless solution, embedded radio-modems and software development tools. Founded in 1984 and based in Waterloo, Ontario RIM operates offices in Canada, the United States and Europe. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the Toronto Stock Exchange (TSE: RIM). For more information, visit www.rim.net. Investors may contact investor_relations@rim.net. Customers may contact info@rim.net.

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