January 28, 2002

NetIQ Launches Authorized Reseller Program for VoIP Management

Enables Partners to Exploit Rapidly Growing Opportunity in the Voice Over IP Market

Press Release

SAN JOSE, Calif.

NetIQ Corp. (Nasdaq: NTIQ), a leading provider of e-business infrastructure management and intelligence solutions, today announced its Authorized Reseller Program for Voice over IP (VoIP) Management.

Part of the NetIQ Partner Network, the Authorized Reseller Program enables authorized resellers of NetIQ Voice Over IP (VoIP) products to offer a complete VoIP assessment and management solution. The program is designed to generate channel partner revenues by providing a solution to accelerate their clients' VoIP implementations and enable their clients to efficiently manage the performance and availability of their VoIP infrastructure. VoIP Management channel partners benefit from a comprehensive partner support infrastructure that includes sales and technical enablement, co-marketing and co-selling programs and quarterly performance incentives.

To learn more about the NetIQ Partner Network and new VoIP Authorized Reseller Program, please visithttp://www.netiq.com/partners/channel/

"The Authorized Reseller Program is the latest example of NetIQ's commitment to leading the VoIP Management market," said Mark Marron, senior vice president of worldwide sales at NetIQ. "The VoIP market is growing rapidly, and our goal is to give our partners the tools they need to accelerate and ensure the successful deployment of VoIP. Due to Cisco's market share in enterprise VoIP, we are initially focused on working with Cisco's Gold and Silver AVVID resellers. Working together, we can have an even greater impact on the success of our customers' VoIP implementations."

By joining the Authorized Reseller Program, NetIQ's VoIP-authorized resellers will be better able to accelerate VoIP deployments, ensure customer satisfaction and extend their presence as a leading provider of VoIP deployment and management solutions.

Below are some of the ways partners can capitalize on the VoIP Management opportunity and offer more value to their customers by partnering with NetIQ.

  • Assessment Services:
    • Quickly determine whether or not a network can handle VoIP. Predict expected call quality and maximum call volume prior to deploying VoIP.
    • Provide a professional executive summary "go/no go" report to customers assessing their network's readiness for VoIP, which includes a detailed report showing where problem spots exist.
    • Evaluate the success of customers' pilot VoIP deployments and provide guidance on the best ways to proceed.
  • Network Upgrade Services:
    • Determine network upgrade requirements by demonstrating how the upgrades will improve VoIP call quality, jitter, one-way delay and packet loss.
    • Ascertain whether implementing Quality of Service (QoS) will improve VoIP call quality and enable voice and data to coexist well on the network.
  • Performance and Availability Monitoring
    • Enable customers to monitor ongoing health, performance and availability of Cisco Call Manager and other VoIP equipment, detect and resolve problems before they impact the end user and monitor VoIP call quality over time.

Voice of Our Partners

Doug Bowlds
Vice President
Convergence Technologies at AAC Associates

"As a charter member in the NetIQ Authorized Reseller Program for VoIP, AAC Associates is now able to fill the single largest gap we have seen in the Voice over IP market; the ability to monitor the quality of voice traffic on the network, and the health and management of the application itself," said Doug Bowlds, vice president, Convergence Technologies at AAC Associates, a technology consulting firm specializing in network engineering, information assurance, and convergence services. "The Authorized Reseller Program enables AAC Associates to accelerate our clients' implementation and management of VoIP, offer our clients' a more accurate assessment of their network prior to deploying VoIP and we can also provide a mechanism that proactively monitors voice networks to ensure the stellar voice quality they expect."

Steve Fitzhenry
Vice President of Sales
4Front Systems

"NetIQ's VoIP-authorized Reseller Program enables us to provide our clients with the high degree of confidence they demand when deploying Voice over IP networks," said Steve Fitzhenry, vice president of sales at 4Front Systems, a technology services company and Cisco Silver AVVID reseller and charter member of the NetIQ Authorized Reseller Program. "With NetIQ's program, resellers can create revenue-producing services by using VoIP Assessor to determine the health of a client's network. Resellers can then realistically tell clients if their networks are ready for VoIP deployment and if the networks are not ready, resellers can offer assistance in preparing the network for VoIP."

About NetIQ VoIP Management Solution

The VoIP Management Solution is designed to help administrators overcome two of the biggest obstacles to VoIP deployment: concern over call quality and the ability to match the reliability of today's public switched telephone network (PSTN). NetIQ's VoIP Management Solution helps to decrease the cost of VoIP deployment while increasing the speed with which the deployment is completed and the likelihood of success.

Components of NetIQ's VoIP Management Solution include Chariot™ VoIP Assessor, which tests a network's ability to handle VoIP traffic, and the NetIQ® VoIP Manager Suite™, a comprehensive platform for monitoring and proactively managing VoIP systems and networks. These solutions can be implemented individually or as an integrated suite, delivering proven, best-of-breed functionality throughout an organization's VoIP infrastructure.

About NetIQ

NetIQ Corporation (Nasdaq: NTIQ) is a leading provider of e-business infrastructure management and intelligence for all the components of an organization's e-business infrastructure—from back-end servers, networks and directories to front-end web servers and applications. The company is headquartered in San Jose, Calif., with development and operational personnel in Houston; Raleigh, N.C.; Bellevue, Wash.; and Portland, Ore. For more information, please visit NetIQ's Web site athttp://www.netiq.com/ or call (408) 856-3000. For more information about WebTrends, the e-business intelligence product line from NetIQ, please visit http://www.webtrends.com/ or call (888) WEBTRENDS.

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Amy Sachrison
Media and Analyst Relations

Phone: (713) 418-5368
Email: amy.sachrison@netiq.com