Troubleshooting

This entry is part 3 of 3 in the series Troubleshooting OSP in IDM 4.5

This entry is part 3 of 3 in the series Troubleshooting OSP in IDM 4.5As I worked through a new Identity Manager 4.5 setup I was trying a number of things and ran across some interesting errors. This series of articles is meant to share what I found, hopefully with error codes for the Google…

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geoffc
By: geoffc
Apr 17, 2015
9:18 am
Reads:
69
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5
This entry is part 2 of 3 in the series Troubleshooting OSP in IDM 4.5

Recently I spent a lot of time working through the new OSP (One SSO Provider) used in Identity Manager 4.5 for logging into the various Identity Applications (User Application, Catalog Access, Home and Provisioning Dashboard, Reporting, Access Review). When I work…

geoffc
By: geoffc
Apr 10, 2015
9:57 am
Reads:
154
Score:
5
This entry is part 1 of 3 in the series Troubleshooting OSP in IDM 4.5

With the release of the gemstone projects for IDM 4.02, and built into IDM 4.5 NetIQ changed the method for logging into the Identity Applications. The Identity Applications are generically considered the set of…

geoffc
By: geoffc
Apr 1, 2015
3:41 pm
Reads:
516
Score:
5

Occasionally I’ve needed to troubleshoot memory or CPU utilization issues in Access Manager. This is most common when developing custom authentication classes. Fortunately, there are great tools for this included in the JDK. My favorite tool is JVisualVM. If you have a graphical console on the Identity Server ( or an Access Gateway Service) box…

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Jerry Combs
Mar 6, 2015
11:20 am
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921
Score:
5

We encountered a very rare event where the Event Partition Data (index of raw event data) failed to be written to the secondary storage. While the compressed raw data was still intact and written to the secondary storage, it could not be queried as the index of its content was missing. The resolution required several…

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ScorpionSting
Oct 9, 2014
2:41 pm
Reads:
640
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Unrated

This document explains the process of troubleshooting claims sent in SAML messages through the WS Federation protocol in a Federated App (hosted in MS Azure) using IDP servers as an Identity Service in Access Manager 3.1.4 and later. Basically by following this quick and dirty process you will be able to see how the values configured in an attribute set are being sent from Access Manager to the Microsoft Azure App.

dlugohernandez
May 16, 2014
11:39 am
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1,101
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5

Earlier this week I stumbled upon this because of some sloppy editing of an instances.0 file, which is the file on Linux/Unix which tells eDirectory of all of the possible instances owned by the ‘root’, aka UID 0, user. The file is held under /etc/opt/novell/eDirectory/conf/.edir/ (or under $NDSBASE/etc/opt/novell/eDirectory/conf/.edir/ for those running a non-root install under…

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By: ab
Mar 26, 2014
2:44 pm
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1,184
Score:
4.67

Bidirectional eDirectory driver, String index out of range error. The new Bidirectional eDirectory driver is an interesting new thing that came with the IDM 4.02 release. Up until now, the eDirectory driver was actually the hardest driver of them all, since it really was two drivers, with half in each tree, but it was the…

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geoffc
By: geoffc
Jan 30, 2014
12:30 pm
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2,460
Score:
5

The attached Perl script will take an input engine trace file and split the contents of it into two files, a subscriber channel file and a publisher channel file.  All neutral data is written into both files.  It does not modify the original trace file. I created this Perl script because following an event in…

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By: mlabit
Aug 28, 2013
1:52 pm
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1,117
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Unrated

Today I had the pleasure of working through an application problem with somebody via e-mail. LDAP is a standards-based method for querying directories like eDirectory, OpenLDAP, etc. and generally does a great job of making that possible. Applications that need to get user information from a directory should do so via LDAP, and systems that…

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By: ab
Aug 27, 2013
11:11 am
Reads:
1,226
Score:
5