Service Management

Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to…

+ read more

wheaps
By: wheaps
May 19, 2017
2:08 pm
Reads:
394
Score:
Unrated

Get ready for the Internet of (Every)thing!  As IT professionals, if we aren’t preparing for it now—we’re falling behind. But what exactly will the Internet of Things (IoT) mean for our IT environments going forward? How are we going to deliver on all this hype and buzz? The devil is always in the details, right?…

+ read more

wheaps
By: wheaps
Jan 22, 2015
2:25 pm
Reads:
2,263
Score:
Unrated

Yah I know, another top 10 list, ok, this one is just 5, I was feeling a bit lazy today.  The reality is, each organization is different.  They have either not gotten to this point (list below) yet, or they are in it, or they have moved past some of them… or all (doubtful).  …

+ read more

Tobin Isenberg
Jan 21, 2015
12:15 pm
Reads:
1,854
Score:
4

I love the challenge of visualizing new types of data in new ways because being able to convey meaning succinctly is a brilliant challenge.  Last week I worked with a data set from an Avaya Call Manager. Looking at call data is interesting but looking at it in reference to a VOIP system that has…

+ read more

Thomas G. Hale Sr.
Jul 31, 2014
1:57 pm
Reads:
2,988
Score:
5

NetIQ President Jay Gardner welcomed the 2000+ attendees to BrainShare 2011 and the inaugural NetIQ keynote Tuesday morning and introduced his topic: the powerful combination that is NetIQ.  In his introductory outline of the new NetIQ Gardner stated “We have combined the capabilities of NetIQ with some of the capabilities of the former Novell to…

+ read more

David Shephard
Oct 21, 2011
1:30 pm
Reads:
3,075
Score:
Unrated
Active Directory Authentication Automation Cloud Computing Cloud Security Configuration Customizing Data Breach DirXML Drivers End User Management Identity Manager Importing-Exporting / ICE/ LDIF Intelligent Workload Management Knowledge Depot LDAP Monitoring Open Enterprise Server Passwords Reporting Secure Access Sentinel Supported Troubleshooting Workflow