Service Level Management

Our industry is biased in how we measure and develop Service Level Agreements. We seem to be driven by the lowest common denominator: Help desk Tickets, to determine how well a service is being delivered. We assign thresholds to a reactive action that is only reported half the time by customers that are now a…

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Thomas G. Hale Sr.
Jul 31, 2014
1:51 pm
Reads:
547
Score:
5

Updated: SLP Snoop shows SLP services and attributes by scope and service type.

This is a reimplementation of the old Novell Consulting “SLPSNOOP”
utility which doesn’t work on Windows Vista and above or Linux.

Jun 21, 2011
3:15 am
Reads:
1,514
Score:
Unrated

Nobody who works in the field of Identity Management will deny the value of software development disciplines in this endeavor. Novell’s embrace of Eclipse as the platform for Designer and integration with Sub Version (SVN) are examples of the value of these technologies. One that still needs attention, however, is staging.

Staging is the concept of taking a project through various stages between development and production. These can include QA and UAT but depending on the maturity of the project and the methodology of the client, no staging to many stages can been seen.

There have been some discussions of staging within Designer, but they have centered more around using features to copy projects, and add additional objects into the model which can be deployed along with the project.

By: rrawson
Dec 16, 2010
4:28 pm
Reads:
1,653
Score:
Unrated

New product update includes new AuxMap utility and several bug fixes.

buckgashler
Nov 11, 2010
11:53 am
Reads:
1,299
Score:
Unrated

Almost any application that uses a database as its data store can be integrated into NOC through a custom BDI adapter. With strong knowledge about your schema, and the power of SQL, you have the power to integrate your database-backed application into the NOC product.

By: tlafrance
Oct 14, 2010
2:02 pm
Reads:
1,577
Score:
Unrated

Updated: For several years the ability to timestamp objects within iMonitor has been available, but doing so to dozens/hundreds/thousands of objects has never been much fun. As iMonitor is just a web interface scripting interactions with it is fairly easy to do.

By: ab
Sep 8, 2010
11:51 am
Reads:
1,711
Score:
5

eDir-Count, or Count.exe is a C# program using the LDAP csharp libraries from Novell Development.

Categories: Uncategorized
Mar 17, 2009
5:32 pm
Reads:
1,470
Score:
Unrated

Recently we had to change the login names for around 1200 students.

For this rename we needed to change the students’ Novell eDirectory account and home directory as well as ensuring linked systems such as an LDAP authenticated Moodle site and an IDM linked Active Directory (AD) domain were properly updated.

By: rudd_j
Jan 2, 2009
4:47 pm
Reads:
1,400
Score:
Unrated

The Alpha release is designed to show a proof of concept of NSA.

By: mfrancis
Dec 15, 2008
8:14 am
Reads:
1,035
Score:
Unrated

Cross-platform tool being developed by Novell Technical Services that provides the user with a client that will remotely connect with servers and pull back configuration data regarding the server and the Novell products hosted on it. That information is then analyzed to find potential problems and known issues that are then presented to the user in a graphical interface where each found issue will provide a link to the potential solution.

This is an active client that will have a direct link into Novell Support to be able to be updated with all the latest support patterns that have been written and released by Novell product experts.

This tool is scheduled to go beta the first part of December for all to download and play with.

We are excited for the release of this tool and look forward to the communities involvement and feedback.

Categories: Uncategorized
By: mfrancis
Nov 12, 2008
4:40 pm
Reads:
1,065
Score:
Unrated