Operations Center

Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to…

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wheaps
By: wheaps
May 19, 2017
2:08 pm
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2,223
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It’s amazing how little clarity and visibility we have into the true state of any IT environment, despite getting more and more monitoring tools looking at them.  Sometimes, a common cause for this is actually too many monitoring tools.  Each one may be great for its specialized task, but they fail to communicate with each…

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wheaps
By: wheaps
Sep 26, 2016
3:10 pm
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1,200
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It’s a complex world out there. There’s no denying it.  This is especially true in the IT world—where admins are expected to keep systems running smoothly.  However, no matter how you slice it: there’s no way around the true complexity of IT. Physical and virtual machines, networks, operating systems, and applications all have to work…

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wheaps
By: wheaps
Jul 26, 2016
3:38 pm
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1,399
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Like most people, I understand reams of data best with graphics – pictorial images of what the data represents. So, rather than read through pages and pages of numbers, I can look at a graph to understand the trend the data represents. Another way to say this is – a picture is worth a thousand…

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Feb 3, 2016
2:01 pm
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2,284
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5

The most fundamental question for any business – Are we open?  Not just the doors to the building but can we deliver the services that our customers contract with us for? IT is a challenge.  In the previous post,  we talked about making sure that all of your IT stuff is working.  No red lights on…

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Joe Rogers
Apr 10, 2015
7:25 am
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2,177
Score:
5

Get ready for the Internet of (Every)thing!  As IT professionals, if we aren’t preparing for it now—we’re falling behind. But what exactly will the Internet of Things (IoT) mean for our IT environments going forward? How are we going to deliver on all this hype and buzz? The devil is always in the details, right?…

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wheaps
By: wheaps
Jan 22, 2015
2:25 pm
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2,444
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When building a nodestyle, sometimes you bind a element property to SVG text in your drawing. The most common is having the name of the element dynamically updating a text item in the SVG NodeStyle. Depending on other things in the drawing, you may want to limit how long the text string is, but you…

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Tobin Isenberg
Oct 3, 2014
12:53 pm
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2,407
Score:
5

Our industry is biased in how we measure and develop Service Level Agreements. We seem to be driven by the lowest common denominator: Help desk Tickets, to determine how well a service is being delivered. We assign thresholds to a reactive action that is only reported half the time by customers that are now a…

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Thomas G. Hale Sr.
Jul 31, 2014
1:51 pm
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1,634
Score:
5

IT Transformation is and has been a hot topic for >20 years. Wow! I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just “Keeping the Lights On” and how these metrics haven’t changed in >20 years….

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Jul 19, 2012
2:17 pm
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7,205
Score:
5

In my last post, Eat or be Eaten – IT Transformation Underway, I discussed the transformation IT as we know it is undergoing. Last week I had the opportunity to listen to my good friend Eveline Oehrlich of Forrester present Reboot Service Management as hosted by ITSM Academy, confirming many of the discussion points from…

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May 22, 2012
2:35 pm
Reads:
4,146
Score:
5
Active Directory Authentication Automation Cloud Computing Cloud Security Configuration Customizing Data Breach DirXML Drivers End User Management Identity Manager Importing-Exporting / ICE/ LDIF Intelligent Workload Management IT Security Knowledge Depot LDAP Monitoring Open Enterprise Server Passwords Reporting Secure Access Supported Troubleshooting Workflow