Help Desk

Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to…

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wheaps
By: wheaps
May 19, 2017
2:08 pm
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2,578
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Here’s a tip from Wolfgang Schreiber that helps you set up a form for using custom fields on a help desk page in iManager.

wschreiber
Mar 21, 2007
6:51 am
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2,188
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This AppNote from Dave Simons describes how you can use iManager in a help desk setting, without granting full eDirectory rights to a temporary worker.

Feb 28, 2007
10:21 am
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2,437
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