Business Service Management

For those of you who are leveraging the Cloud, regardless if on a private or public solution, there is still a need to have full visibility into the health and availability of the services that are running. Some of you have taken the approach of instrumenting the service with agents, others are measuring the service…

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Tobin Isenberg
Nov 9, 2012
9:05 am
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While the concept of Business Service Management (BSM) is an approach to managing the enterprise and tends to have some unique characteristics per implementation, we have encountered some commonality amongst them. One specific piece is the way in which servers are represented in the overall topology…

Tobin Isenberg
Nov 6, 2012
8:02 am
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A couple of weeks ago one of our consultants in EMEA set up the Operations Center Dashboard for a customer in a clustered configuration. By this I mean, the customer wanted to ensure as much “up-time” as possible for their end users who access the Dashboard. In order to do this, multiple Dashboard…

Tobin Isenberg
Sep 12, 2012
8:35 am
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Several Management tools have an ability for the end user to suppress an alarm or a device but not every management tool provides this feature. By suppress I mean to click something in the native console and make the alarm/device go quiet for a period of time. One example of this is an alarm showing up that a server is down. The first level operator…

Tobin Isenberg
Aug 29, 2012
3:01 pm
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From time to time when creating custom right-clicks for the Operations Center console, you might require a dialog that comes up with a navigatable element tree to allow the end user to select one or more elements. Suppose you needed to create a more advanced right-click that allowed the user to select an element, and then the script does some additional processing, for instance, selecting an element, then gather alarm details and opening a Help Desk ticket. The script below is the fragment you need to bring up a element navigation dialog without having to write it from scratch.

Tobin Isenberg
Aug 27, 2012
1:56 pm
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From time to time I get questions around Clustering with Operations Center . I decided to put together a Flash video that provides an overview. To lead off the video, I’d like to provide some basic details. When users ask questions around Clustering, what they are specifically asking for is to set up Operations Center in an architecture that reduces…

Tobin Isenberg
Aug 8, 2012
3:02 pm
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With each patch bundle released for Operations Center our focus is on providing fixes for important customer identified bugs. Patch Bundles typically are fixes and from time to time contain enhancements, Patch Bundle 3 contains SEVERAL enhancements.

Tobin Isenberg
Jul 10, 2012
9:13 am
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Have you ever wished you could highlight a few alarms in the NetIQ Operations Center console, copy them to the clipboard and then paste them into an email, or a help desk ticket or somewhere else? Guess what – you can. There is not out of box feature for this, but with a few clicks and the small script below, you’ll be on your way. In order to leverage…

Tobin Isenberg
May 31, 2012
1:20 pm
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Configuring Operations Center (and other products) within a High Availability (HA) configuration tends to confuse people. I guess it starts with the basic requirement of needing an application/service configured in a manner that it has some level of Fault Tolerance (FT) and/or HA which in turn reduces the possibility of outages (system not being available…

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Tobin Isenberg
Apr 25, 2012
3:08 pm
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Operations Center is built on Java and therefore requires some attention to configuration of the Java Virtual Machine (JVM). One of the nice features of the JVM is specifically around memory management. In some of the other programming languages such as C, developers had to manage the memory themselves. The developer had to allocate and deallocate memory…

Tobin Isenberg
Apr 12, 2012
12:42 pm
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2,093
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