Business Service Management

If there’s any problem that plagues all IT departments—it’s one of relevance. Now before anyone gets upset—I’m not saying IT is irrelevant. However, there’s often a lack of communication between those running the business (CxOs and Line of Business owners) and those that keep the business running (IT). However critical IT is to the success…

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wheaps
By: wheaps
Mar 19, 2015
2:35 pm
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There’s little doubt we live in a noisier IT world. The simple reason: we have created nosier IT environments. Yes–nosier. As IT professionals, we now have more insight into and more oversight over our infrastructure, systems and applications than we’ve ever had before. We can (and probably do) monitor just about everything nowadays. However, what…

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wheaps
By: wheaps
Dec 4, 2014
5:42 pm
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2,599
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5

“If you build it, They will come.” I’m here to officially call BS on this saying. If you build it, no one really knows that it’s there unless you advertise it so, if you build it and then market it to everyone you see, they might come. Such is the case with running a monitoring…

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Joe Rogers
Sep 3, 2014
10:55 am
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First off, let’s get something perfectly clear: Monitoring is a process.  Nothing more, nothing less.  NetIQ AppManager is a tool that is used to automate this process. Monitoring can be as simple as having an administrator log in to specific applications at regular intervals and notifying someone if the application is not available.  The administrator…

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Joe Rogers
Jun 30, 2014
8:14 am
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1,851
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5

This December, the release of NetIQ Operations Center Patch Bundle (PB) 4, offers an exciting addition to the Operations Center Dashboard….the Information Portlet. Along with viewing summary and status information for an element or service, you can use the Information Portlet to easily access alarms, root cause data, layout drawings, and all properties information –…

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Karen Nemzek
Dec 21, 2012
7:51 am
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To start this post I’ll be breaking the cardinal rule of Vegas by sharing what  happens in Vegas.  I look forward to this year’s Gartner Data Center  conference as it promises to be a year of great change addressing major  themes of:  Accelerating  Innovation, Driving Transformation and Achieving Operational Excellence.  It is a unique time…

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Nov 29, 2012
9:08 am
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2,588
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5

For those of you who are leveraging the Cloud, regardless if on a private or public solution, there is still a need to have full visibility into the health and availability of the services that are running. Some of you have taken the approach of instrumenting the service with agents, others are measuring the service…

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Tobin Isenberg
Nov 9, 2012
9:05 am
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While the concept of Business Service Management (BSM) is an approach to managing the enterprise and tends to have some unique characteristics per implementation, we have encountered some commonality amongst them. One specific piece is the way in which servers are represented in the overall topology…

Tobin Isenberg
Nov 6, 2012
8:02 am
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2,584
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I live in Reston, Virginia (the runway of Dulles Airport) and I missed both my wake-up calls this morning as I had the window cracked to hear the all night rain. 6:15 am EDT, no school bus  backing up into my townhouse cluster to pick up a few of the children, nor the low dull…

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Oct 29, 2012
9:41 pm
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2,608
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A couple of weeks ago one of our consultants in EMEA set up the Operations Center Dashboard for a customer in a clustered configuration. By this I mean, the customer wanted to ensure as much “up-time” as possible for their end users who access the Dashboard. In order to do this, multiple Dashboard…

Tobin Isenberg
Sep 12, 2012
8:35 am
Reads:
2,900
Score:
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