BSM

The most fundamental question for any business – Are we open?  Not just the doors to the building but can we deliver the services that our customers contract with us for? IT is a challenge.  In the previous post,  we talked about making sure that all of your IT stuff is working.  No red lights on…

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Joe Rogers
Apr 10, 2015
7:25 am
Reads:
355
Score:
5

Yah I know, another top 10 list, ok, this one is just 5, I was feeling a bit lazy today.  The reality is, each organization is different.  They have either not gotten to this point (list below) yet, or they are in it, or they have moved past some of them… or all (doubtful).  …

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Tobin Isenberg
Jan 21, 2015
12:15 pm
Reads:
709
Score:
4

There’s little doubt we live in a noisier IT world. The simple reason: we have created nosier IT environments. Yes–nosier. As IT professionals, we now have more insight into and more oversight over our infrastructure, systems and applications than we’ve ever had before. We can (and probably do) monitor just about everything nowadays. However, what…

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wheaps
By: wheaps
Dec 4, 2014
5:42 pm
Reads:
1,155
Score:
5

“If you build it, They will come.” I’m here to officially call BS on this saying. If you build it, no one really knows that it’s there unless you advertise it so, if you build it and then market it to everyone you see, they might come. Such is the case with running a monitoring…

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Joe Rogers
Sep 3, 2014
10:55 am
Reads:
981
Score:
Unrated

This week on the Monitoring Guys – Dave and Joe discuss why monitoring is bigger than any of us and whether it’s called monitoring or management or BSM or whatever. Also, some BrainShare is starting to creep into the discussion as we’re getting close to the rubber hitting the road part of BrainShare planning. Can…

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Joe Rogers
Aug 14, 2014
1:30 pm
Reads:
1,361
Score:
Unrated

I love the challenge of visualizing new types of data in new ways because being able to convey meaning succinctly is a brilliant challenge.  Last week I worked with a data set from an Avaya Call Manager. Looking at call data is interesting but looking at it in reference to a VOIP system that has…

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Thomas G. Hale Sr.
Jul 31, 2014
1:57 pm
Reads:
1,269
Score:
5

Our industry is biased in how we measure and develop Service Level Agreements. We seem to be driven by the lowest common denominator: Help desk Tickets, to determine how well a service is being delivered. We assign thresholds to a reactive action that is only reported half the time by customers that are now a…

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Thomas G. Hale Sr.
Jul 31, 2014
1:51 pm
Reads:
531
Score:
5

Defining event severities is an often overlooked but vitally important part of the monitoring process.  Typical event severity levels include: Critical – Current or imminent failure of a device or service.  Examples include device down or service down, transaction response time is so slow that the service may appear to many customers to be unusable….

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Joe Rogers
Jul 8, 2014
8:00 am
Reads:
836
Score:
5

This December, the release of NetIQ Operations Center Patch Bundle (PB) 4, offers an exciting addition to the Operations Center Dashboard….the Information Portlet. Along with viewing summary and status information for an element or service, you can use the Information Portlet to easily access alarms, root cause data, layout drawings, and all properties information –…

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Karen Nemzek
Dec 21, 2012
7:51 am
Reads:
2,081
Score:
Unrated

To start this post I’ll be breaking the cardinal rule of Vegas by sharing what  happens in Vegas.  I look forward to this year’s Gartner Data Center  conference as it promises to be a year of great change addressing major  themes of:  Accelerating  Innovation, Driving Transformation and Achieving Operational Excellence.  It is a unique time…

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HudnallsHuddle
Nov 29, 2012
9:08 am
Reads:
1,480
Score:
5