Tecnologico de Monterrey, founded in 1943, is a private, non-profit educational institution with 33 campuses across Mexico and academic centers in Latin America, North America and Europe. The organization serves a community of more than 80,000 students, and its alumni run 38 of the 200 largest companies in Mexico.

Challenge

Tecnologico de Monterrey, in its commitment to leadership in the education sector, wanted to deploy a centralized e-mail solution for nearly 100,000 users spread across its 33 campuses. The aim was to enable self-service, without compromising security.

In addition, with various different types of user – students, academics, IT staff and so on – requiring differing levels of access to different systems, Tecnologico de Monterrey needed a solution that could support role-based access.

To meet these identity and access management challenges, Tecnologico de Monterrey wanted a solution that would provide a centralized single directory containing all user account information, and synchronize identities and access rights across the entire distributed IT infrastructure. In particular, Tecnologico de Monterrey wanted a solution that would automate most low-level identity management functions, in order to minimize the workload for its IT staff.

Novell Solution

Tecnologico de Monterrey looked at the available solutions on the market, aiming to select a robust and secure identity management platform that would be capable of scaling to meet the needs of the Institute’s very large user-base.

“We decided to implement a solution based on Novell Identity Manager because it would allow us to synchronize our heterogeneous platforms, while providing all the flexibility, scalability and security we needed,” said Pablo Romo, Director of Operations and Technology Strategy at Tecnologico de Monterrey. “Novell designed a comprehensive solution, which enables us to leverage technology to simplify our user management landscape.”

The Novell solution uses its metadirectory tools to gather information on user identities and access privileges, and consolidates it in a centralized identity vault. Novell Identity Manager then synchronizes this consistent store of user information across most of the systems. As part of the solution, Novell implemented a portal that enables new users to request an account and register their details online. Within a very short period, several thousand users set up their new accounts through the portal – representing a significant saving in time and manual effort for the IT administrators.

Results

“Novell Identity Manager provides tools and functionalities that enable an organization to create and easily manage a single, centralized user directory, said Romo.

Users can now register a new account within just 15 minutes, a substantial improvement over the previous approach. Moreover, the single sign-on capability of Novell Identity Manager has reduced the number of passwords that users need to remember ? which had previously been as high as seven for some users.

“We quickly saw positive results from the Novell solution,” said Romo. “Novell Identity Manager provides tools and functionalities that enable an organization to create and easily manage a single, centralized user directory.”

For the entire success story, see:
http://www.novell.com/success/tec_monterrey.html

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By: coolguys
Jan 2, 2008
11:41 am
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