Success Story: New York City Transit


By: coolguys_netiq

September 19, 2007 3:02 am

Reads: 202



New York City Transit is the largest agency of the Metropolitan Transportation Authority (MTA) in New York, the largest transportation network in North America serving 14.6 million people. New York City Transit has the world’s largest fleet of subway cars and the largest public bus agency.


As New York City Transit moves from manual train control to a more computerized environment, providing secure access to applications and buildings is critical. The agency has 49,000 employees across 500 locations, and also manages benefits for 36,000 retirees and spouses.

For the IT staff, provisioning new users was a lengthy manual process, often requiring a few weeks to give users access to the right applications. Revoking network and building access for terminated employees was also time-consuming, and posed security risks. Automating identity management would allow the IT staff to decrease administartion time, while greatly improving security.

Novell Solution

With Novell Identity Manager, the agency has eliminated the manual processes associated with user provisioning and can set up new user accounts in a few hours, rather than a few weeks.

After evaluating identity management solutions including Oracle*, IBM*, and Microsoft, New York City Transit selected a Novell solution consisting of Novell Identity Manager and Novell Access Manager®. With API support for disparate systems, the organization can connect to Microsoft Active Directory* and RACF across a variety of operating platforms.

Working with Novell Consulting®, New York City Transit implemented Novell Identity Manager to automatically synchronize user identities across multiple systems, including its time keeping and building access systems. Novell Access Manager allows the IT staff to give employees and contractors role-based access to applications, based on authoritative user data in the agency’s employee information system.

With Novell Identity Manager, the agency has eliminated the manual processes associated with user provisioning and can set up new user accounts in a few hours, rather than a few weeks. The IT staff can also revoke access as soon as employees leave the organization to safeguard the security of its network, as well as access to its 1500 critical infrastructure control rooms.

With centralized identity management, the IT staff can give users a single ID and password to access applications. This has dramatically reduced the number of passwords users had to remember, as well as the number of password-related helpdesk calls. Password self-service also allows users to manage their own passwords.


New York City Transit runs its Novell identity management solution on SUSE Linux Enterprise Server for greater stability and has had zero downtime to date.
With a Novell identity management solution, New York City Transit centralized and automated identity management for 85,000 employees, contractors and retirees. The IT staff has reduced time spent on user provisioning by 60 percent and can provision new users 90 percent faster. Users now have secure, single sign-on access to applications which has improved security, as well as employee productivity.

For the complete success story, visit:

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