Maine Medical Center, the largest hospital in Maine, is the premier referral hospital for Maine and northern New England. Located in Portland, the 606-bed facility is both a teaching hospital and an active research center, providing comprehensive services in all medical specialties. The center has nearly 6,000 employees.


Maine Medical Center needed an identity management solution to centralize and automate user account management. The IT staff was spending too much time provisioning users, and then responding to subsequent requests for access to additional applications. In turn, users were frustrated with having to remember multiple passwords to access critical applications.

Also, the IT staff at Maine Medical Center wanted to simplify and secure access to data at other hospitals and healthcare organizations to improve staff efficiency, as well as patient care.

Novell Solution

A long-time Novell customer, Maine Medical Center knew the benefits of Novell eDirectoryTM and added Novell Identity Manager and Novell SecureLogin to create a scalable and secure identity management solution.

“Novell is a market leader in identity management, so it wasn’t a hard decision for us,” said Denis Tanguay, manager of Network Systems Support at Maine Medical Center. “We also needed a solution that would work across multiple platforms including Microsoft Windows, NetWare and Linux.”

Novell eDirectory stores identity information for 15,000 users, including employees and a broad physician community from member hospitals. Novell Identity Manager synchronizes user identity information across other applications and directory trees, including Microsoft* Active Directory*, to automate user account provisioning and ensure consistent user information across multiple systems and organizations.

“With a Novell identity management solution, we can manage thousands of users from a single location,” said Tanguay. “We have centralized identity management across multiple hospitals, which has greatly improved our ability to access and share data, regardless of location.”

Using Novell SecureLogin, the IT staff provides single sign-on to several clinical applications that are not LDAP-enabled, including its Health Information System, outpatient care, ambulatory care, and operating room booking and scheduling systems. Reducing the number of passwords users have to remember not only increases data security, but also improves user efficiency and morale.


With a Novell identity management solution in place, Maine Medical Center has automated account management and reduced user administration time by 50 percent. The center has also reduced the number of user passwords by 50 percent and is moving toward single sign-on for all applications.

A consistent identity management foundation across multiple organizations has improved data sharing and gives clinicians faster access to data from any location. The ability to track user access according to identity has also improved the center’s ability to comply with HIPAA requirements.

For the entire success story, see:

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Disclaimer: As with everything else at NetIQ Cool Solutions, this content is definitely not supported by NetIQ, so Customer Support will not be able to help you if it has any adverse effect on your environment.  It just worked for at least one person, and perhaps it will be useful for you too.  Be sure to test in a non-production environment.

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By: coolguys
Feb 7, 2007
7:29 am
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